IT Lab Support

TEKsystems•Westerville, OH

3d•$35 - $45•Onsite

About The Position

We are seeking a skilled IT Support Specialist to join our team. In this role, you will provide technical support for our laboratory equipment, ensuring that our scientists can effectively use both hardware and software specific to their research needs. Your expertise will be crucial in maintaining the smooth operation of our lab technology.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in IT support, preferably in a laboratory or research environment.
Strong knowledge of lab-specific hardware and software.
Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Effective communication skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team.
Familiarity with industry-specific regulations and compliance standards is a plus.

Nice To Haves

lab support
vendor communication

Responsibilities

Provide timely and effective IT support for lab equipment, including installation, configuration, maintenance, and troubleshooting of hardware and software.
Assist scientists with technical issues related to their lab equipment, offering solutions and guidance to ensure minimal disruption to their research activities.
Monitor and maintain lab equipment to ensure optimal performance, including regular updates and preventive maintenance.
Conduct training sessions for scientists to help them understand and utilize lab equipment and software effectively.
Create and maintain detailed documentation of support activities, equipment configurations, and troubleshooting procedures.
Work closely with scientists and other IT team members to identify and resolve technical challenges, and to implement improvements to lab technology.
Liaise with equipment vendors for support, repairs, and upgrades as needed.