Technician, Senior IT (Computer Lab Support)

Austin Community College District•Riverside, CA

About The Position

Maintains, monitors, installs, and supports networked servers, computer systems, and peripheral equipment; provides professional-level network support functions, and assists faculty, staff, and students in an academic lab environment.

Requirements

Knowledge Administration and maintenance principles of network servers, relational databases, and web- and windows-based software applications.
The structure and operating capabilities of one or more network operating systems.
Network hardware, software, and peripheral equipment troubleshooting techniques.
Network topologies and protocols, and technical Internet knowledgebase services.
Understanding of Active Directory OU management.
Understanding of Image creation and deployment.
Maintaining an established work schedule.
Effectively using interpersonal and communications skills.
Effectively using organizational and planning skills.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective working relationships.
Accountable for inventory/property management.
Responding professionally, effectively, and efficiently to customer service requests.
Prioritizing multiple tasks, projects, and demands.
Using scripting language for computer and web administration.
Operating and maintaining computer and peripheral equipment safely and competently.
Solving technical problems involving integrated operating systems and hardware platforms.
Use a variety of spreadsheet, word processing, database, and presentation software.
Use network domains.
Two years related work experience.
High school diploma or educational equivalent.

Nice To Haves

Using and managing Linux systems is a plus.
Knowledge of programming languages and knowledge of assistive hardware and software technologies.

Responsibilities

Provides technical support, training, and assistance to students, faculty, and staff in a computer lab environment
Analyzes problems and implements solutions according to department guidelines and procedures
Performs network and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components
Assists with development of in-house testing support applications and websites using industry standard languages and techniques while coordinating with other relevant Systems Administrators and software vendors on custom programming.
Performs computer troubleshooting to diagnose system problems
Analyzes hardware and software functionality
Identifies, locates, resolves and repairs problems within scope of authority
Documents technical issues, procedures, and results.
Monitors Active Directory domain environment
Resolves configuration and connectivity issues, and other traffic, security, and access problems
Checks network for operating efficiency, makes corrective adjustments to data management settings, and assures system integrity
Sets up and repairs network hardware.
Maintains and updates workstations and servers, mobile devices, equipment, and peripherals
Researches and tests new software
Installs software upgrades and enhancements
Uses imaging software to create and deploy desktop computers.
Creates and tests user accounts, and creates default user templates.
Enrolls students, faculty, and staff in tutorial applications and domain services as required
Monitors utilization trends and backup procedures
Manages user accounts, password files, and access rights.
Responds to the needs and inquiries of students, faculty, and staff
Explains lab issues, deploys solutions, and follows up with users to assure the stability and functionality of the users' systems.
Monitors physical security of assigned computer lab assets
Controls access to premises, observes user activities and facility utilization shifts, provides materials, training, and assistance as needed.
Reports technical problems which need to be addressed by improved policies or procedures.
Provides technical support to students and instructors to assist in the training of students, faculty, and staff on software applications usage.
Facilitates one-on-one and group instruction.
Collects, compiles, analyzes, and presents reports for technical and administrative information; may include facility usage and resource utilization.
Operates, maintains, and troubleshoots printers.
May use control and configuration software to perform advanced printing operations.
May use remote access tools to extend service to remote equipment.
Breaks down and sets up computers and related equipment in labs.
May assist in the technology-related planning and building of new labs and remodeling of older labs.
May advise budget authorities on equipment recommendations and purchases.