Technician, Retail Systems

SpartanNash•Omaha, NE

1d•Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now!

Requirements

High School Diploma or equivalent combination of education and/or experience.
Two (2) years IT Support experience required.
Good written and verbal communication skills.
Good organizational, planning and time management skills with outstanding trouble shooting and problem-solving skills.
Strong customer service skills required.
Knowledge of working in multi system, multi-vendor environment.
Familiar with IT concepts, practices, and procedures.
Strong technical knowledge (Hardware and Software) of microprocessor-based PC's, printers, POS terminal hardware and Local (LAN's) and Wide Area Networks (WAN's).
Familiar with NT 4.0, Windows 2000, Windows XP and Microsoft Office products.

Nice To Haves

Experience in Retail Technology preferred.

Responsibilities

Install, troubleshoot, maintain, and repair personal computer systems and related peripheral equipment in support of the Company retail environment.
Troubleshoot, identify, analyze, resolve, and/or escalate technical and customer problems for POS hardware, software, and telecommunication per established computer support guidelines.
Maintain accurate documentation for inventories and customer records in accordance with established guidelines.
Provide an optimal level of customer satisfaction by identifying technical environment issues and recommending solutions to mitigate problems.
Provide technical support and training to end users to ensure optimal utilization of business systems.
May provide training to other IT associates.
Identify, analyze, and repair product issues; order and replace parts as needed.
Determine and recommend products or services to best fit the customer's needs.
Make recommendations on system development, improvements, optimization, or support efforts to minimize cost.
Additional responsibilities may be assigned as needed.