Technician Operations

Meter•New York, NY

30d•$100,000 - $170,000

About The Position

The Technician Operations team is the live backbone of Meter’s deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers. In this role, you’ll build Meter for technicians. By guiding field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you’ll ensure our product works where it matters most: in the field. Your fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will: Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time. Raise quality standards: Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks. Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%. From day one, you’ll be in the center of the action. A typical week might include: Acting as the technical lead on the live install thread: Running pre-install prep calls with technicians, deciding what gets resolved on the call vs. escalated to Wired or Wireless Deployment Engineering, and owning the shift handoff so context never drops. Real-time troubleshooting of issues mid-install: ISP circuit turn-up, native VLAN mismatches, trunk vs. access port config on AP uplinks, DHCP reservations and inter-VLAN routing, IPSec tunnel failures, HA firewall failover, DAC cable issues on backup uplinks, and more. Owning sign-off as the final gate before a network goes live: clearing the Dashboard Issues page, confirming all hardware (firewalls, switches, APs, PDUs) is online and on the current NOS, validating ISP quality and HA failover, executing VLAN auto-config, and signing off in the deployment thread. No network activates without you. Keeping installs moving: Documenting progress across active deployments, pushing updates to technical project managers and stakeholders, and proactively surfacing blockers before they slip. Closing the feedback loop: Identifying recurring failure patterns and partnering with Operations Engineering to ship new playbooks, tooling, or product fixes. Building for the field: Translating technician insights into hardware and software improvements so our product is purpose-built for how installs actually happen. In year two, you could design automated validation tools that remove manual install steps, lead the rollout of new technician onboarding programs that cut ramp time in half, and shape product improvements that fundamentally change how installations are done in the industry. Your work will directly define how Meter scales installation quality and speed worldwide.

Requirements

Experience in networking
Curiosity to go deeper, quickly building the technical fluency needed to support field operations
Clear communication
Disciplined documentation
A builder's mindset to bridge teams, create structure, and translate frontline insights into scalable tools and product improvements
Ability to thrive on solving problems in real time and making order out of chaos
Natural communicator who can bridge technical and non-technical teams
See every blocker as an opportunity to improve the system

Responsibilities

Act as the technical lead on the live install thread, running pre-install prep calls with technicians, deciding what gets resolved on the call vs. escalated to Wired or Wireless Deployment Engineering, and owning the shift handoff so context never drops.
Perform real-time troubleshooting of issues mid-install, including ISP circuit turn-up, native VLAN mismatches, trunk vs. access port config on AP uplinks, DHCP reservations and inter-VLAN routing, IPSec tunnel failures, HA firewall failover, DAC cable issues on backup uplinks, and more.
Own sign-off as the final gate before a network goes live, clearing the Dashboard Issues page, confirming all hardware is online and on the current NOS, validating ISP quality and HA failover, executing VLAN auto-config, and signing off in the deployment thread.
Keep installs moving by documenting progress across active deployments, pushing updates to technical project managers and stakeholders, and proactively surfacing blockers before they slip.
Close the feedback loop by identifying recurring failure patterns and partnering with Operations Engineering to ship new playbooks, tooling, or product fixes.
Build for the field by translating technician insights into hardware and software improvements.