Operations Technician

The Wonderful Company•Bend, OR

6d•Onsite

About The Position

The Operations Technician position is based at Suterra’s headquarters in Bend, Oregon, and combines training and experience across production area oversight, quality control, engineering projects, continuous improvement, and supply chain management. After training across these groups, the employee is expected to be promoted to an Area Supervisor role. The Area Supervisor rotates among areas of responsibility according to business needs and individual development, working with groups such as Purchasing, Sourcing, Engineering, Product Development, and outside vendors. The role supports a clean, temperature-controlled facility performing light-duty manufacturing on custom equipment. It requires onsite work Monday through Friday from 5:00 a.m. to 3:30 p.m., generally four to five ten-hour days per week. Across assigned areas, the employee applies LEAN principles and helps peers and production operators conduct problem-solving sessions to improve product quality and the production environment.

Requirements

Proficiency in Microsoft Office and confidence using computers.
Demonstrated experience managing short- and long-term projects.
Strong written and oral communication skills, including professional communication in high-pressure situations.
Ability to work enthusiastically across multiple organizational functions.
Experience teaching or educating peers on new processes or equipment.
Demonstrated problem-solving ability, including awareness of risks to resources and deadlines.
Demonstrated experience supervising others.

Nice To Haves

Mechanical, electrical, or software proficiency will receive special consideration.
Experience teaching or educating peers on new processes or equipment.
Experience supervising others.
Prior success managing short- and long-term projects.
A positive approach to new projects and responsibilities.

Responsibilities

Oversee an assigned operational area, with assignments changing according to business needs and individual development.
Support the operating team by teaching best practices.
Assign work to operating team members based on forecasts and orders.
Maintain accurate raw-material and finished-goods inventory using the ERP system.
Support new equipment commissioning, experimental product construction, engineering improvement projects, operations-efficiency improvements, and new-technology research and integration.
Specify equipment.
Facilitate local and international shipping between business sites and to customers.
Oversee the organized supply of raw materials to production areas.
Propose process and equipment improvements through written proposals that include ROI calculations.
Lead problem-solving sessions with quality and operations team members.
Use Dynamics AX ERP to maintain inventory, shipping, and operations records.
Maintain effective communication with vendors and internal stakeholders.
Apply LEAN principles and facilitate continuous improvement to improve product quality and the production environment.
Work with Purchasing, Sourcing, Engineering, Product Development, and outside vendors during area rotations.