TECHNICIAN, MULTIMEDIA
Compass Group•Mc Lean, VA
•$20 - $23
About The Position
Waveguide is seeking a Multimedia Technician to support client meeting and event spaces. The role repairs, maintains, upgrades, and installs audiovisual equipment; coordinates conference guests and business services for multipurpose conference rooms; troubleshoots equipment; and assists clients with meetings. The technician manages events across multipurpose rooms, general conference rooms, and other meeting spaces, ensuring a seamless, high-touch customer experience and keeping rooms and AV systems ready for use.
Requirements
- Extensive knowledge of network connectivity, digital signal flow, network compliance support, and firmware/software updates.
- Knowledge of modern audiovisual concepts and equipment, with strong troubleshooting ability.
- Experience with laptops, projectors, microphones, and remote participation technology for audio and video conferencing.
- Basic knowledge of calculations.
- Proficient computer skills, including use of computer programs, Microsoft Office, email, and the Internet.
Nice To Haves
- Crestron DMC-E certification.
- Network certification.
Responsibilities
- Manage events in multipurpose rooms, general floor conference rooms, and other meeting spaces.
- Coordinate the overall meeting experience, including setting up and breaking down furniture, maintaining room cleanliness, and completing other necessary tasks.
- Oversee and maintain audiovisual equipment in managed spaces.
- Place conference functions in appropriately sized rooms to maximize space utilization.
- Provide seamless event management and high-touch customer service.
- Ensure AV systems have current firmware and software, updating them as needed.
- Assist Tier 2 with hardware swaps, including CHD and projectors, as needed.
- Manage ITSM requests and daily email and phone requests.
- Handle issues through the appropriate administrative channels.
- Follow protocol during emergency situations.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Life and AD&D insurance
- Disability insurance
- Retirement plan
- Paid time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate shopping program
- Health and wellness programs
- Discount marketplace
- Identity theft protection
- Pet insurance
- Commuter benefits
- Employee assistance program
- Flexible spending accounts (FSAs)
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
