Technician, Master

Hendrick Automotive Group

6d•Onsite

About The Position

Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. This job has no direct supervisory responsibilities. Essential duties include examining customer vehicles, identifying necessary repairs and maintenance, estimating repair costs, performing vehicle repairs and maintenance, documenting services performed, and ensuring services are performed efficiently and according to dealership guidelines. The role also requires following dealership and manufacturer service guidelines, requesting necessary parts, utilizing available technologies to enhance customer experience, maintaining CSI at or above Company standards, keeping an organized, clean, and safe work area, participating in required training, accurately recording hours worked, following Safeguards rules and regulations, demonstrating the Company’s Core Values, and complying with Company policies and procedures. The employee must also observe all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties may be assigned.

Requirements

High School Diploma
Automotive field of study/work experience
5+ years of desired work experience
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience required.
Valid Driver’s License
Designated a Master Technician by respective manufacturer. (ASE Master if only required by manufacturer).
State inspection/emissions license required by State.
Completed manufacturer training including diagnostics, EV, diesel, specialty vehicles.
Completed necessary manufacturer training to complete all warranty repairs on all model vehicles.
Basic Computer skills to utilize timekeeping system.
Ability to learn parts department computer inventory and ordering system.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Must be able to lift up to (50) pounds.
Regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment.
May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.
Frequently interacts with customers, service advisors and the service manager.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Ability to understand and follow technical manuals.

Responsibilities

Examines customer vehicles.
Identifies necessary vehicle repairs and maintenance.
Estimates cost of repairs.
Performs vehicle repairs and maintenance.
Documents services performed.
Performs services efficiently and according to dealership guidelines.
Follows dealership and manufacturer service guidelines.
Requests necessary parts.
Effectively utilizes available technologies to enhance customer experience.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned