To provide technical support in the Configuration Department.
Requirements
Normal levels of stress and mental exposure.
Able to concentrate
Able to lift and move product weighing up to fifty (50) pounds on a regular and consistent basis
Able to work shifts (stay late when necessary)
Able to stand for long periods of time
Responsibilities
Configuration of handheld, tablet, laptop, PC, router and similar product lines
Participate in the installation and upgrades of the various computer products hardware and software accurately and completely as defined in the build instructions
Review the work order and staged material confirming correct components and accurate quantities are inducted into the work flow
Scan the required data points to update the shop floor control system, create asset or other required labels
Apply all required labels
Install and validate all integrated hardware on the bill-of-material
Connect to networks or web sites to download updates or configurations
Set and configure bios and firmware
Locate and load appropriate system drivers
Configure and validate the required software including the OS, IOS, ISP or custom software image or packages.
Run and validate hardware and software diagnostics
Maintain and exceed productivity goals for the department.
Ensure specified processes, procedures and reporting methods for each customer are followed.
Perform Level II troubleshooting and quality inspection
Ensure work flows smoothly. Plans work methodically.
Train associates on integration procedures when necessary
Participate in regular housekeeping initiatives and daily cleaning maintenance.
Standards & documented procedures are adhered to at all times.
All Accidents are reported to management and/or the Health and Safety representative immediately.
Responsible for maintaining cleanliness of the Distribution centre by ensuring all work areas are clean, orderly and in compliance with Health and Safety practices. Advocate of “clean as you go”.
Promote safety by identifying and promoting potential safety risks and providing recognition.
Should a Health and Safety concern be present, inform management and/or Health and Safety representative immediately.
Participate in regular housekeeping initiatives and daily cleaning maintenance.