Technician Lead, Service Operations, Labs

DoorDash USA•Mesa, AZ

6d•Onsite

About The Position

As the Technician Lead, you will bridge the gap between high-level engineering goals and day-to-day shop floor execution. This is a "Player-Coach" role: you will spend 90-95% of your day as a hands-on contributor, executing high-level diagnostics and repairs alongside the team. You are responsible for ensuring the shift meets its daily output goals and uptime key results. While your primary focus is technical execution, you serve as the first point of escalation for the team and help ensure every technician is working efficiently and safely. You report to the Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role with expectations of 100% in-office in Mesa, AZ. We operate 7 days a week, 16 hrs a day to support Robot Operations. During training, you will be on a temporary schedule until your on-the-job training is completed over a few weeks. Once training is complete, you will move to your permanent shift assignment that will be based on business need, either an AM or PM shift with weekend coverage. To ensure you can plan accordingly, permanent shift reassignments are provided with at least two weeks' notice.

Requirements

3-5 years of service work experience
Drive to help build and implement scalable solutions
Excellent communication and documentation skills
Prior experience in vehicle or fleet service. Leading or training team members is a major plus
Strong experience in work order management systems, ensuring accuracy and timeliness of work order completion
Valid U.S. drivers license required, and a successful completion of MVR required

Responsibilities

Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics
Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency
Provide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the "Gold Standard" for the technician team
Lead medium-to-high complexity projects tied directly to fleet uptime and reliability key results from start to finish
Serve as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineering
Communicate clear success metrics for maintenance projects, designate tasks to appropriate team members, and remove roadblocks to keep timelines on track
Translate high-level key results into daily shift tasks, providing feedback to leadership on fleet health trends, wins, and challenges
Use data-driven analysis and critical thinking to resolve systemic fleet issues, moving beyond "one-off" fixes to document creative, scalable solutions