Service Technician, Service Operations, Labs (AM Shift)

DoorDash USA•Mesa, AZ

11d•Onsite

About The Position

DoorDash Labs is an independent team within DoorDash focused on exploring robotics and automation to transform last-mile logistics. The Service Operations team is seeking a Service Technician to perform diagnostic, maintenance, and repair work on their robot fleet and electric bicycles. This role involves working closely with Senior Service Technicians and management to enhance troubleshooting skills, gain system familiarity, and handle increasingly complex repairs. This is an on-site position in Mesa, AZ, available on the AM shift (7:00 AM – 3:30 PM), five days a week, including at least one weekend day. The team operates 7 days a week, 16 hours a day to support Robot Operations.

Requirements

1+ year of service work experience
Curiosity and an inclination for all things mechanical and repair
Strong communication and documentation skills
Valid U.S. drivers license required and a successful completion of MVR required

Nice To Haves

Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
Experience with JIRA, MaintainX, and other service tools and systems is a major plus

Responsibilities

Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles.
Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures.
Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes.
Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs.
Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide work, applying these resources to both robot and electric bicycle service tasks.
Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate records and support fleet readiness.
Learn from and collaborate with experienced technicians, accepting mentorship and applying feedback to improve skills across multiple vehicle types.
Follow preventive maintenance schedules and procedures to reduce downtime and extend the life of fleet equipment, including battery care for both robots and e-bikes.