Technician, Lab Support (Onsite)
About The Position
Provides Second Tier support for computer administration in engineering and operations labs for new and non-standard or legacy systems. Deploys and maintains small- and medium-sized compute environments firewalled from the production network, as well as production floor and other lab environments. Supports Microsoft operating systems ranging from DOS to Windows 11, various Linux distributions including Ubuntu and Redhat, and hardware platforms including desktops, laptops, industrial PCs, workstations, and servers. The role is onsite in Melbourne, Florida and requires U.S. citizenship.
Requirements
- Typically requires an AA/AS degree or other two-year post-high-school training and at least 6 years of relevant experience.
- Experience providing Second Tier support for computer administration in engineering.
- Experience with Windows or Linux.
- U.S. citizenship is required.
- Excellent customer service, communication, and interpersonal skills.
- Ability to work under limited supervision and interact effectively in a team environment.
- Problem-solving and analytical skills, particularly with PC, server, and printer hardware.
- Ability to resolve difficult customer situations and escalate issues when appropriate.
- Must be able to work onsite in Melbourne, Florida.
Nice To Haves
- Strong knowledge of PC hardware.
- Excellent customer service skills and ability to work independently.
Responsibilities
- Provide desktop and system support to end users to resolve basic problems.
- Coordinate the installation of hardware, software, operating systems, and network hardware.
- Coordinate system maintenance, updates, upgrades, and enhancements.
- Install, configure, administer, support, and maintain systems and associated hardware assets.
- Identify, prioritize, research, and resolve problems; escalate issues when appropriate.
- Document operations, user feedback, team notes, and user manuals.
- Store and retrieve data about system capabilities and operational performance.
- Recommend system modifications to reduce user problems and ensure data integrity.
- Make decisions affecting user access.
- Perform duties supporting computer, network, and client-server units.
- Provide Second Tier computer-administration support for engineering and operations lab environments.
- Deploy and maintain small- and medium-sized compute environments, including environments isolated from the production network.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Three weeks of vacation for newly hired employees
- 401(k) plan with employer matching and a separate employer retirement contribution
- Tuition reimbursement
- Student loan repayment program
- Life insurance
- Disability coverage
- Pet insurance
- Home and auto insurance
- Additional life and accident insurance
- Critical illness insurance
- Group legal coverage
- Identity theft protection
- Birth, adoption, and parental leave benefits
- Fertility and family-planning benefits
- Adoption assistance
- Autism benefit
- Employee assistance plan, including up to 10 free counseling sessions
- Wellness rewards program
- Virtual doctor visits
- Child and elder care services
- Second-opinion medical expert program
- Flexible spending accounts
- Flexible work schedules
- Paid time off and holidays
- Potential annual short-term and/or long-term incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
