CDOC - Technician III (Library) Denver

State of Colorado • Denver, CO

8d • Onsite

About The Position

The Technician III supervises the daily operation of a library in an adult correctional facility serving offenders of multiple classification levels. Under the direction of a Regional Librarian, Programs Manager, and Programs Supervisor, the position provides technical and administrative support and helps design and implement library operations, procedures, work standards, schedules, and budgets. The role works with facility and regional program staff and supervises offender library clerks. During emergencies or lockdowns, the employee may be assigned to assist in other areas of the facility.

Requirements

• Three years of technical or high-level clerical experience, or a combination of college, university, or non-correspondence school courses and/or relevant occupational experience totaling three years.
• High-level clerical experience may include document creation and word processing; creating and revising office procedures; compiling and formatting program materials; screening documents and supporting information; and accounting for unit funds by authorizing operating expenditures. Retail, food-service, and call-center customer service do not count toward the experience requirement.
• Ability to innovate and focus on process improvement, and to use data in various forms to fulfill job requirements.
• Ability to work effectively and courteously with internal and external customers or clients; strong organization, multitasking, accuracy, and attention to detail; and basic math skills.
• Excellent oral and written communication, strong analytical and critical-thinking skills, and ability to work as a team member and adapt to change.
• High integrity and professional pride; self-control and ability to remain alert, emotionally stable, mentally resilient, and observant under pressure, including in stressful and potentially violent situations.
• Ability to tolerate stress, confinement, and high-stakes interactions; read and comprehend English; and communicate fluently in English verbally and in writing.
• Ability to create accessible documents and technical content using plain-language guidelines.
• At least 21 years of age; high school diploma or GED; and valid driver’s license, with a valid, non-restricted Colorado driver’s license required under the stated conditions.
• Valid U.S. work authorization at the time of application; the department does not provide H-1B sponsorship.
• No felony convictions as specified in the posting, and successful completion of a background investigation, medical screening, drug testing, TB screening, and all modules of the six-week Colorado Department of Corrections Basic Training.
• Ability to complete Defensive Tactics physical requirements, including lifting arms overhead, kicking to waist height, controlling another person, delivering and withstanding blows, baton-striking motions, rotating and kneeling repeatedly, and demonstrating strength, agility, and the ability to walk and climb stairs consistently.
• Ability to see and hear to observe and respond to safety and security concerns; seize, hold, control, or subdue violent or assaultive persons and defend oneself or others; and work with people of diverse backgrounds and with varied moods and behaviors.
• Willingness and ability to travel and work various shifts, including days, afternoons, and graveyard shifts on a rotating schedule.
• Willingness and ability to work in fluctuating noise and temperatures, potentially outdoors in inclement weather and in concrete-floor or concrete-wall settings.
• Must comply with the department’s drug and alcohol workplace requirements, including passing a pre-employment drug test and random drug screening during employment.

Nice To Haves

• Advanced knowledge and proven work experience with Microsoft Office applications, including Excel, Word, PowerPoint, and Access, and Google Applications, including Drive, Sheets, Docs, and Forms.
• Progressive experience in a fast-paced, customer-oriented environment focused on high-quality customer service.
• Experience completing multiple projects simultaneously with frequent, ongoing deadlines.
• Proven quality-assurance experience, including monitoring work, checking for errors, and verifying accuracy.

Responsibilities

• Provide technical and administrative support to one or more work units.
• Supervise day-to-day general library operations.
• Work with the assigned Regional Librarian and facility Programs Manager to plan library services, programs, and budgetary needs.
• Recommend materials for the library collection to meet offenders’ educational, informational, and recreational needs.
• Supervise library clerks by assigning and scheduling work, monitoring progress and workflow, establishing work standards, and reviewing completed work.
• Maintain accurate and current patron and material records in the integrated library system (ILS), and ensure catalog compliance with library standards by reviewing and editing bibliographic records.
• Use Internet research and information literacy skills to answer reference questions; use Ingram ipage to locate and evaluate materials; and perform interlibrary loan functions.
• Use the Colorado Correctional Libraries Intranet to locate procedures and resources, consult other DOC library staff, and interpret guidelines as circumstances require.
• Monitor offender library users, enforce security regulations and library rules, request the removal of problematic offenders, document rule infractions, and help resolve conflicts.
• Compose and distribute monthly narrative and statistical reports.
• Develop and revise procedures and procedure manuals; plan, schedule, and assign projects; monitor work quality and workflow; plan and monitor library expenditures; and address operational and work-standard problems.
• Assist in other facility areas during emergencies or lockdowns.
• Perform other duties as assigned.

Benefits

• Distinctive career advancement opportunities throughout the state system.
• Retirement benefits through PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401K and 457 plans.
• Medical and dental health plans.
• Short- and long-term disability coverage.
• Paid life insurance.
• 11 paid holidays per year, plus vacation and sick leave.
• Wellness program.
• Tuition reimbursement.
• Training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED