Technician II

Easy Ice•Oklahoma City, OK

About The Position

The Technician II is a field service role responsible for the installation, cleaning, preventive maintenance, troubleshooting, and repair of commercial ice machine equipment. The position focuses on maximizing equipment reliability and lifespan, reducing service calls and emergency ice purchases, and delivering a high level of customer satisfaction. Technicians provide on-site customer support, diagnose and resolve technical issues, document service work, maintain truck stock and company vehicles, and may train and mentor less experienced technicians. The role may also include bagging or delivering ice and other assigned duties. A full-time schedule includes a rotating on-call schedule, and technicians must be flexible as operational demands and work schedules change. The role involves frequent driving to customer sites and may require leading equipment installations, processing customer payments, picking up and delivering ice, and shutting down or removing equipment. Employees are expected to communicate effectively with customers and coworkers, follow Easy Ice procedures and safety protocols, and maintain a professional appearance and organized work environment.

Requirements

High school diploma or GED.
At least 1 year of experience diagnosing and repairing commercial equipment, such as refrigeration, electrical, HVAC, ice machines, or related equipment.
EPA 2 Certification.
Working knowledge of mobile tools and applications.
Ability to demonstrate volt meter operation.
Ability to work a full-time schedule that includes a rotating on-call schedule.
Strong communication skills for interacting with customers and team members.
Problem-solving abilities and a proactive approach to repair and maintenance issues.
Ability to manage time and prioritize tasks so service calls are completed promptly.
Ability to maintain organized records and service documentation.
Demonstrated record of delivering high customer satisfaction.
High energy, positive attitude, and commitment to customer satisfaction.
Willingness to learn and adapt to new technologies and service protocols.
Strong work ethic and dedication to learning new technologies and service protocols.
Ability to stand, walk, sit, use ladders and tools, reach, and stoop, kneel, crouch, or crawl as required.
Ability to occasionally lift or move up to 75 pounds and stand for extended periods of 6 or more hours per day.
Ability to drive a vehicle for up to 60 percent of working hours and work flexible shifts or changing schedules.

Nice To Haves

Vocational or technical training.

Responsibilities

Install, clean, perform preventive maintenance on, troubleshoot, and repair ice machine equipment.
Provide service and customer support during field visits and build positive customer relationships.
Lead installation work when required, completing it accurately, efficiently, and on time.
Diagnose technical problems and determine appropriate solutions, aiming to resolve issues on the first visit.
Train and mentor less experienced technicians as required.
Manage on-site installation, repair, maintenance, and testing tasks.
Communicate with coworkers and customers to complete work orders and assignments on time and according to company procedures.
Document service activities with required photos, forms, reports, and logs, and maintain clear maintenance records.
Maintain proper truck stock to avoid unnecessary return trips and service delays.
Pick up and deliver ice as needed for service calls.
Process customer payments accurately and assist with equipment shutdown or removal when necessary.
Help maintain a clean, organized, and safe shop environment when applicable, following safety and cleanliness standards.
Keep company vehicles clean and organized, removing ice and trash at the end of each shift.
Meet or exceed performance measures for service response times, resolution rates, and customer feedback.
Adapt work schedules to changing operational demands and pursue opportunities for growth.
Perform other assigned duties, which may include bagging or delivering ice.