Technician II

CITY ENTERPRISES LLC•Memphis, TN

12d•Onsite

About The Position

The Technician II is a flat-rate automotive technician role responsible for performing vehicle diagnostics, maintenance, and repairs while maintaining quality and safety standards. The technician works in an environment intended to provide a steady volume of work, available parts, and collaboration with service advisors and the parts department. The role includes documenting findings through digital vehicle inspections and may involve paid, hands-on manufacturer or specialty training. The position operates under general supervision using established procedures, with some discretion to resolve routine problems and recommend improvements. Unusual problems are referred to a supervisor. There is no supervisory responsibility.

Requirements

High school diploma or GED.
Vocational, technical, or business school diagnostic training.
Knowledge of automotive products and repair skills.
Problem-solving ability.
Basic computer skills.
Electrical diagnostic skills.
Brand experience.
Clean driving record.
Active ASE certifications or willingness to earn them.
Strong customer-service focus, communication skills, technical aptitude, work ethic, and organizational skills.
Ability to perform varied tasks under general supervision and established procedures.

Nice To Haves

Experience with complex electrical, mechanical, and computer diagnostic systems.
Experience with repeat repair profiles and efficient flat-rate work.
Effective use of a roll-cart setup and battery-powered tools.

Responsibilities

Perform bumper-to-bumper vehicle diagnostics, maintenance, and major repairs accurately and efficiently.
Complete repairs using proper and safe techniques.
Inspect vehicles against industry-accepted standards.
Document inspection findings accurately using digital vehicle inspections.
Work to meet or exceed standard flat-rate times while maintaining quality control.
Provide service to customers with contract or sale vehicles.
Maintain a tidy work area and perform minor shop duties, including cleanup and trash removal.
Collaborate with service advisors and the parts department.
Stay current through hands-on manufacturer or specialty training.