Technician II, Technology Support

UPS•Oakland, CA

1d•Onsite

About The Position

This is not a remote or flex location position; employee is required to come into the facility for their regular schedule. This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. This person is responsible for the daily management of cost, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Requirements

Must be currently located in the same geographic location as the job or willing to relocate yourself.
Requires hardware, software and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits.
Ability to communicate highly technical information to both technical and non-technical users.
Knowledge of Microsoft Operating Systems (operating systems/software).
Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds – Required.
Ability to travel by car to various UPS facilities – Required.
Ability to travel overnight for periods of up to 1 week - Required.
Must have a valid drivers license - Required.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Experience with VPN, Symantec, Remote Desktop Apps, Active Directory and various Web browsers – Preferred.
Technical Certifications such as A+, Network+ - Preferred.
Technical work experience – Preferred.
Experience troubleshooting thermal printers – preferred.

Responsibilities

Provides technical training and development to departmental resources and customers.
Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
Applies approved principles for evaluating and setting goals and measures to deliver results.
Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
Utilizes technology to effectively initiate, deploy, and track projects and support services during working hours.
Performs technical, analytical, or maintenance work.
Works within standard operating procedures and/or scientific methods.
Works with a moderate degree of supervision.