Technician I – Instrument Service

Antech Diagnostics•Loveland, CO

5d•Onsite

About The Position

Under the general direction of the Instrument Service Supervisor, the Instrument Service Technician I provides service to internal and external customers by performing maintenance on, troubleshooting, and repairing designated Heska instrumentation. This role involves tracking individual performance goals, repair quality standards, and key operational performance targets. The technician will also provide customer service and support, acquire skills in repairing additional instrumentation, prepare service reports, and provide input on instrumentation issues. Other duties include periodic independent studies, quality control, and acceptance testing.

Requirements

Technical Studies/AAS degree in Electronics or related field, or minimum of 3 years’ experience in related field.
Demonstrated proficiency in the areas of basic electronics, fluidics; must display electromechanical aptitude.
Competent in the use of basic diagnostic test equipment such as digital voltmeters, digital manometers, and electronic temperature monitors.
Ability to interpret fluidic and electronic schematic diagrams.
Ability to deliver a high level of quality and accuracy, with minimal-to-error-free results.
Excellent attention-to-detail and organizational skills.
Effective internal and external customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
Ability to communicate in a clear and effective manner, both verbally and in writing.
Demonstrated ability to maintain a positive attitude to promote a healthy team environment.
Intermediate abilities with Microsoft Office Suite, Internet Software and E-mail.
Commitment to Heska’s Promise and Creed.
Ability to read, analyze and interpret technical procedures.
Ability to effectively present information and respond to questions from managers, clients and customers.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate and percent and draw and interpret bar and line graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Nice To Haves

Biomedical Engineering, veterinary lab, and/or medical technology experience a plus.

Responsibilities

Troubleshoots, repairs, and performs quality assurance checks on Heska’s line of instrumentation, including, but not limited to infusion pumps and additional instrumentation.
Tracks to individual performance goals, repair quality standards, and key operational performance targets, including, but not limited to turnaround times and failure rates.
Provides customer service and support, and occasionally interacts with customers, as deemed necessary by the Instrument Service Supervisor.
Acquires skill in the repair of additional instrumentation under the tutelage of Senior Technicians and self-study of service and user’s manuals.
Prepares service reports and appropriate documentation for each instrument serviced in a timely manner.
Provides input by monitoring trends in terms of instrumentation reported problems, technical findings, and repair resolutions.
Other duties such as periodic independent studies, quality control, and acceptance testing, as assigned.