Technician - Fire Security PARCS

Baker Group • Ankeny, IA

13d • Onsite

About The Position

Provide installation, technical start-up, programming, and checkout for Building Access Control Systems, Fire Alarm, Parking Revenue Controls, and similar low voltage solutions. Maintain and grow the “Customer for Life” concept for existing and new customers. Performs related work as required. This is a field position with the primary responsibility to handle all aspects of service, installation, programming, and startup of Access Control, Burglary, Fire, Parking, Surveillance, and related systems. Primary market focus is Commercial Office, Data Centers, Government, Industrial, Healthcare, and Education. Program all Access Control Panels, Workstation Software, Surveillance Video systems, Fire Alarm, Parking Revenue Control system software and associated security services via their custom software application packages. Work with IT staff to coordinate the integration into customer networks and be willing to learn advanced network configurations and setup that apply to each system. Install mechanical lock systems that are either wirefree or wired lock system. Ensures customer satisfaction by continual follow-up, communication skills and complete final checkout of service and construction jobs where assigned. Provide sales support as needed to assist Project Manager to obtain recurring business. Have the drive to be the technical expert for our solutions and be willing to continue to learn our systems and provide value to customers. Assigned service calls to keep our offerings up and running with quick response and thorough checkout. Provide documentation for operation and maintenance after a project is complete and communicate changes and modifications with Application Engineer. Attend turnover meetings between Project Manager and Applications Engineer discussing project scope, safety, timelines, etc.

Requirements

• Minimum of 3 years of proven commercial enterprise type Access Control, Surveillance Video, Fire or Parking Revenue Control system experience.
• Must be able to troubleshoot related serviceable systems.
• Willing to learn advanced network configurations and setup that apply to each system.
• Valid driver’s license
• Ability to perform all necessary duties unsupervised
• Knowledge of common Windows Office applications
• Knowledge of Ethernet and serial network communication formats and hardware configurations
• Excellent interpersonal skills with ability to communicate effectively, both verbally and written
• Ability to take direction and fulfill commitments
• Value and support company core values and culture
• Understanding of construction site safety and display a high awareness of your surroundings
• Effectively prioritize and balance the “big picture” and immediate responsibilities
• Ability to listen effectively, value the opinions of others and acknowledge contributions of others
• Ability to communicate and work well with others at all levels
• Be able to work in exterior elements that come with all seasons (with or without temperature changes).
• Required PPE is always in use.

Nice To Haves

• Fire Alarm System knowledge is preferred.
• Knowledge of Microsoft SQL or other database applications preferred but not required.
• NICET 1 and 2 certifications (required to maintain State of Iowa Alarm License).
• 30 HR OSHA certification (required within the 1st year).

Responsibilities

• Installation, technical start-up, programming, and checkout for Building Access Control Systems, Fire Alarm, Parking Revenue Controls, and similar low voltage solutions.
• Handle all aspects of service, installation, programming, and startup of Access Control, Burglary, Fire, Parking, Surveillance, and related systems.
• Program all Access Control Panels, Workstation Software, Surveillance Video systems, Fire Alarm, Parking Revenue Control system software and associated security services via their custom software application packages.
• Work with IT staff to coordinate the integration into customer networks.
• Install mechanical lock systems that are either wirefree or wired lock system.
• Ensure customer satisfaction by continual follow-up, communication skills and complete final checkout of service and construction jobs where assigned.
• Provide sales support as needed to assist Project Manager to obtain recurring business.
• Be the technical expert for our solutions and be willing to continue to learn our systems and provide value to customers.
• Respond to assigned service calls to keep offerings up and running with quick response and thorough checkout.
• Provide documentation for operation and maintenance after a project is complete.
• Communicate changes and modifications with Application Engineer.
• Attend turnover meetings between Project Manager and Applications Engineer discussing project scope, safety, timelines, etc.

Benefits

• Baker Group may supply a Van, Cell Phone, tools, and laptop.
• Baker Group allocates a budget for Baker Group Shirts that must be always worn.
• Equal Opportunity Employer.
• Will consider reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree