Technician Field Service

FlightSafety International • Broken Arrow, OK

52d • Onsite

About The Position

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position
The Field Service Technician plans and coordinates in‑house and customer‑based field installation, integration, and troubleshooting of flight simulation systems—including PC‑based real‑time computing, image generation, projection and optical display systems, and associated electromechanical assemblies. Ensures system functionality through the execution of documented test procedures and verifies that electromechanical, electronic, and software‑based subsystems meet all program specifications at customer facilities.

Requirements

• Associate's degree (A.S.) or equivalent from two year College or technical school in Computer Science, Computer networking and technology, or Electrical Engineering Technology and one year related experience and or equivalent combination of education and experience.
• Formal Microsoft Certified Desktop Support Technician or CompTIA A+, CompTIA Network+, CompTIA Server+ certifications and UNIX familiarity are preferred.
• An additional requirement is having realworld experience including demonstrable successes delivering high levels of customer satisfaction in both installation and technical troubleshooting scenarios for hightechnology products.
• Fluency in English, through both verbal and written communications; Able to read and interpret documents: Able to write routine reports and correspondence: Able to speak effectively before groups of customers or employees of organization.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; Able to apply concepts of basic algebra.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Valid Drivers License, where applicable.
• Must be a U.S. Person (U.S. citizen, lawful permanent resident, or certain refugees/asylees).

Nice To Haves

• Heavy travel is involved in this postion.

Responsibilities

• Reading, understanding, and interpreting block diagrams, wiring diagrams, assembly drawings, customer and regulatory specifications.
• Using basic electronic test equipment and understanding of analog and digital technology necessary for analysis of problem(s) and determination of root cause(s) including recommendation(s) for repair, replacement, or other necessary corrective action.
• Documenting and tracking issues identified in fulfillment of job duties through appropriate reporting channel following up and coordinating problem resolution with engineering, customer service, production, or quality assurance as required.
• Developing, understanding, and executing detailed written customer and or program specific test procedures.
• Providing effective written communication to supervision providing status of activities, trip reports, and other technical reports as required in fulfillment of job duties.
• Providing an effective communication link between our customer and the company to help ensure a high level of service is provided to the customer.
• Conducting on the job training (OJT) regarding the safe operation and maintenance of our visual system demonstrating appropriate skills to team members and customers.
• Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.
• Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments
• Accountable for the control and distribution of documents and or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.
• Accountable for the accuracy and completeness of assigned tasks.
• Able to adhere to a work schedule including prompt and regular attendance.
• Ability to work in a constant state of alertness and in a safe manner.

Benefits

• FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree