Technician, Field Ops - Residential

Ezee Fiber • Troy, MI

2d

About The Position

We are seeking a skilled and customer-focused Residential Field Ops Technician I to join our team at Ezee Fiber. In this role, you will be responsible for installing and activating fiber services at customer premises, ensuring high-quality service delivery and customer satisfaction. This is a position that is ideal for individuals eager to grow their technical skills in a fast-paced environment.

Requirements

• High school diploma or equivalent; technical certifications in fiber optics are a plus.
• Minimum of six (6) months to two (2) years of experience or training in fiber splicing and troubleshooting.
• Basic understanding of fiber optic systems and customer premises equipment.
• Strong attention to detail and willingness to learn.
• Ability to work outdoors in various weather conditions and perform physical tasks.
• Good communication skills and a team-oriented mindset.
• Valid driver’s license and clean driving record.
• Flexibility to work evenings, weekends, and holidays, and on call as needed.

Responsibilities

• Install fiber services at customer homes, including termination, splicing, and testing.
• Install, configure, and troubleshoot Customer Premise Equipment (CPE).
• Manage work orders independently, meet SLAs, and document job details.
• Perform splicing and identify faults using fiber loss testing.
• Maintain inventory of tools and fiber components.
• Provide professional service and educate customers on fiber technology.
• Follow safety protocols and company policies during all field operations.

Benefits

• Competitive compensation package
• Health, Dental and Vision insurance
• 401k match
• Paid time off and other generous benefit programs
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees