Manager, Field Ops

Otis Elevator Co. • Saint John, NB

3d • Onsite

About The Position

Otis Elevator Company is searching for a highly motivated Field Supervisor to oversee the MOD, servicing and repair of equipment as well as employee selection, training and safety for all assigned projects.

Requirements

• Knowledge of elevators, elevator service contracting, and elevator service estimating
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills and goal-orientated with strong time management and organizational skills
• Elevator industry experience or experience leading field level associates/technicians in a similar industry

Responsibilities

• Lead the performance of field operations for all MOD, service/maintenance projects
• Maintain project schedules and ensure deadlines are met
• Develop action plans to address deficiencies regarding safety, callback rates, and technical support
• Generate field leads and assist service sales representatives in selling upgrades and repairs
• Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
• Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
• Conduct field education training ensuring that we create and maintain a safe working environment
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Coordinate all material deliveries and issuing purchase orders
• Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies
• Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job

Benefits

• Employee Scholar Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees