Technician, Field Operations

American Water•Garden City, KS

18h•Onsite

About The Position

The Technician, Field Operations is responsible for performing field service duties and a variety of manual, technical, and operational tasks related to installation, maintenance, and repair of water distribution systems.

Requirements

Ability to learn and understand water distribution system components, including mains, service lines, valves, hydrants, meters, and related appurtenances.
Ability to learn and understand safe work practices applicable to field operations, including PPE requirements, traffic control, trenching and excavation hazards, confined space awareness, and equipment safety.
Basic familiarity with mechanical equipment used in field service activities, including valves, meters, hand and power tools, and construction equipment.
Awareness of emergency response procedures related to field operations and the importance of timely reporting and escalation.
Ability to perform basic measurements and calculations and accurately record field data with attention to detail.
Effective verbal and written communication skills, including the ability to clearly report equipment issues, safety concerns, and customer service matters.
Ability to work collaboratively with operations, maintenance personnel, supervisors, and external contractors.
Ability to read and interpret basic maps, plans, and utility drawings.
Basic understanding of piping systems and mechanical principles related to water distribution work, with awareness of electrical safety practices.
Basic computer proficiency, including use of mobile devices and software for work orders, meter reading, and field documentation.
Ability to follow established procedures and escalate abnormal conditions or emergencies according to company protocols.
High School Diploma or equivalent
0-2 years’ experience in mechanical, industrial, environmental, or utility work.
Valid Driver’s License

Nice To Haves

Technical school coursework in industrial maintenance, mechanical systems, electrical systems, or a related field preferred
Prior water or wastewater treatment experience is desirable.

Responsibilities

Drive and operate company vehicles and equipment, including dump truck, backhoe and other equipment required to perform field service duties; operate various hand and power tools.
Break asphalt and concrete using pneumatic tools; excavate valves and curb boxes with hand tools; and position pipes, valves, fittings, and related infrastructure.
Tap into pressurized water mains, install repair clamps, flare and connect service piping, and operate valves, hydrants, and related appurtenances.
Operate pneumatic and/or hydraulic boring equipment for line installation and repair activities.
Accurately complete and maintain forms, sketches, field notes, and documentation using maps and system records.
Read meters as required by daily schedules.
Perform work in meter boxes, confined spaces, trenches, and excavations.
Obtain and record water meter readings in the company’s service area to ensure accurate billing of customers’ accounts within established timeframes.
Accurately measure pressure and flow at meter to detect leaks.
Perform service turn-ons, turn-offs, and other customer-facing operational tasks in accordance with company procedures.
Investigate and resolve customer service issues, providing professional communication and timely response.
All other duties as assigned.