Field Operations Technician

Looma•Charlotte, NC

2d•Onsite

About The Position

Looma is hiring a part-time Field Operations Technician (W-2) to support the installation and ongoing maintenance of our tablet displays inside retail partner locations. This role offers flexible, non-traditional hours that vary from week to week based on store needs, pilot programs, and rollout schedules—making it ideal for candidates seeking supplemental income, flexible work arrangements, or hands-on experience with a growing ad-tech company. As a Field Operations Technician, you are Looma’s face in the field. You’ll ensure our displays are fully operational, visually polished, and well-received by store teams.

Requirements

Must be able to work as a W-2 employee (this is not a contractor or 1099 role)
Previous experience with on-site technical troubleshooting of digital devices (e.g., tablets, screens, kiosks, POS hardware, or similar technology)
Reliable access to a car and smartphone (used for audits and reporting)
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Reliable – You show up, follow through, and hit deadlines
Self-directed – Comfortable working independently in retail environments
Detail-oriented – You notice crooked signage, loose cables, and screens that are offline
Professional and personable – Respectful, courteous, and able to build rapport with store staff
Comfortable with tech – Confident troubleshooting tablets, power, and connectivity issues

Responsibilities

Prepare, install, and maintain Looma tablet displays in retail environments.
Troubleshoot hardware and mounting issues, including on-site reboots, remounting tablets on shelves, and correcting cable management and power connections.
Install and maintain display décor and signage.
Perform routine store audits to ensure displays are online, clean, and operating at peak performance.
Respond to and prioritize urgent maintenance requests.
Support new pilot programs and large-scale retail rollouts.