Technician, Field Operations

American Water • Woodbridge, NJ

16h • Onsite

About The Position

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedIn , Facebook , X and Instagram . Primary Role Inspect, operate, maintain, troubleshoot, install and repair of collection system facilities; including not limited to; 1) sewer lines, manholes and service laterals; and 2) pumping and flow control facilities. Respond to customer service inquiries including service disruptions, service line problems and grinder pump malfunctions. Investigate complaint and determine corrective action per Company procedure. Perform new service activity including tap installation and records keeping. Monitor water and wastewater collection systems and make adjustments as directed to control their operations. Maintain plant process equipment as directed. Complete all necessary forms, sketches and field notes and be knowledgeable of using maps and records. Maintain all necessary records and maintain tools and work equipment. Perform maintenance and light construction duties including repairs and/or improvements to physical plant, custodial duties and related building and grounds

Requirements

• Must possess a valid Virginia driver’s license and a CDL license with air brake and tanker endorsements (or be able to obtain one within 1 year of hire).
• Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance.
• Having working knowledge of wastewater collection systems.
• High School Diploma or GED required
• General computer skills required
• Capable of lifting and/or carrying 50 lbs. on a frequent basis and up to 100 lbs. maximum.
• Walking up and down stairs.
• Position is Monday through Friday, 630am to 300pm
• Must be able to travel to other plants
• Position is subject to 24-hour call-out and overtime.
• Communicate in an effective manner both in terms of writing and written with Company personnel.
• Read and understand instructions, safety rules, maps, diagrams, etc.
• Skillfully use hand tools or machines needed for your work.
• Pass Department of Transportation’s physical examination.
• Ability to work in environmental conditions including contact with wastewater, chemicals, fumes, odors and dust because of working with handling potentially hazardous wastewater treatment and laboratory chemicals.
• Ability to operate wastewater testing equipment, safety equipment, retrieval equipment, gas monitoring and personal safety equipment, trucks and other mobile equipment.
• Exposure to potentially harmful pathogens and gases in raw unprocessed wastewater creating potential for blood borne/airborne disease.
• Confined space and electrical hazard conditions.
• Exposure to inclement weather, mostly of short duration.

Nice To Haves

• Water or sewer operator’s license preferred.
• General plumbing skills preferred

Responsibilities

• Inspect, operate, maintain, troubleshoot, install and repair of collection system facilities; including not limited to; 1) sewer lines, manholes and service laterals; and 2) pumping and flow control facilities.
• Respond to customer service inquiries including service disruptions, service line problems and grinder pump malfunctions.
• Investigate complaint and determine corrective action per Company procedure.
• Perform new service activity including tap installation and records keeping.
• Monitor water and wastewater collection systems and make adjustments as directed to control their operations.
• Maintain plant process equipment as directed.
• Complete all necessary forms, sketches and field notes and be knowledgeable of using maps and records.
• Maintain all necessary records and maintain tools and work equipment.
• Perform maintenance and light construction duties including repairs and/or improvements to physical plant, custodial duties and related building and grounds

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees