Technician, Field Operations

American Water • Beloit, WI

13d

About The Position

The Technician, Field Operations performs field service duties and manual, technical, and operational tasks related to installing, maintaining, and repairing water distribution systems. The role operates company vehicles, construction equipment, and hand and power tools; performs water-main and service-line work; reads meters; records field information; and supports customer-facing operational activities. The position requires travel to local worksites and work in indoor and outdoor environments, including potentially hazardous conditions and confined spaces. Overtime, rotating shifts, weekends, holidays, and on-call assignments may be required depending on operational needs.

Requirements

• High school diploma or equivalent.
• 0–2 years of experience in mechanical, industrial, environmental, or utility work.
• Valid driver’s license; license requirements vary by state, and the candidate must obtain the required license within the designated timeframe.
• Ability to learn water distribution system components, safe field work practices, and emergency response procedures.
• Basic familiarity with mechanical equipment used in field service, including valves, meters, hand and power tools, and construction equipment.
• Ability to perform basic measurements and calculations and accurately record field data.
• Effective verbal and written communication skills, including clear reporting of equipment issues, safety concerns, and customer service matters.
• Ability to work collaboratively with operations and maintenance personnel, supervisors, and external contractors.
• Ability to read and interpret basic maps, plans, and utility drawings.
• Basic understanding of piping systems and mechanical principles related to water distribution work, and awareness of electrical safety practices.
• Basic computer proficiency, including use of mobile devices and software for work orders, meter reading, and field documentation.
• Ability to follow established procedures and escalate abnormal conditions or emergencies according to company protocols.
• Ability to wear appropriate personal protective equipment.
• Ability to stand, climb stairs, walk and/or sit for long periods; safely lift, carry, push, pull, and move tools, equipment, and materials up to 80 lbs.; crouch, stoop, and kneel for extended or repeated periods; and safely drive a company vehicle for extended or intermittent periods in varying conditions.
• Ability to work overtime, rotating shifts, weekends, holidays, and/or on-call assignments as operational needs require.

Nice To Haves

• Technical school coursework in industrial maintenance, mechanical systems, electrical systems, or a related field.
• Prior water or wastewater treatment experience.

Responsibilities

• Drive and operate company vehicles and equipment, including dump trucks, backhoes, and other equipment used for field service duties; operate hand and power tools.
• Break asphalt and concrete with pneumatic tools; excavate valves and curb boxes with hand tools; position pipes, valves, fittings, and related infrastructure.
• Tap into pressurized water mains, install repair clamps, flare and connect service piping, and operate valves, hydrants, and related appurtenances.
• Operate pneumatic and/or hydraulic boring equipment for line installation and repair.
• Complete and maintain forms, sketches, field notes, and other documentation using maps and system records.
• Read meters as required by daily schedules.
• Perform work in meter boxes, confined spaces, trenches, and excavations.
• Obtain and record water meter readings in the company’s service area to support accurate customer billing within established timeframes.
• Measure pressure and flow at meters to detect leaks.
• Perform service turn-ons, turn-offs, and other customer-facing operational tasks in accordance with company procedures.
• Investigate and resolve customer service issues through professional communication and timely response.
• Perform other duties as assigned.

Benefits

• Competitive salary.
• Health benefits package.
• Opportunities to develop, grow, and evolve a career.
• Benefits packages focus on health and wellness, emotional well-being, and savings for current and future goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED