Field Operations Technician

Ledcor•Seattle, WA

12d

About The Position

Ledcor Technical Services is seeking a Field Operations Technician to support telecommunications network restoration, preventative maintenance, installation, and repair. The role involves installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on Nokia, Infinera, and Ciena equipment, as well as similar products supporting optical, electrical, voice, and data services. The technician will also test circuits using optical time domain reflectometers (OTDR). The position emphasizes dependable, customer-focused service and requires field work including installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment. The technician diagnoses technical problems, implements solutions, follows safety standards, and travels using a company-provided vehicle. Work may involve varied weather conditions, heights, and confined spaces.

Requirements

At least 5 years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
A positive, can-do attitude and customer-focused approach to challenging situations, with integrity, empathy, and sincerity.
Strong knowledge of the Microsoft Office suite.
Experience working independently in the field and thriving in a dynamic environment.
Clear and efficient verbal and written communication skills.
Ability to meet the physical requirements of the position, including sitting, standing, bending, climbing, lifting up to 50 pounds, and working at heights and in confined spaces such as attics and crawl spaces.
Ability to work in all types of weather conditions deemed safe.
Proof of eligibility to work in the United States.

Nice To Haves

A degree or diploma from a technical college is preferred.

Responsibilities

Deliver a high-quality, customer-focused service experience to every client.
Resolve customer issues calmly and professionally using effective de-escalation techniques.
Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment.
Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity.
Install, repair, configure, and test MACD work on Nokia, Infinera, and Ciena equipment and similar products supporting optical, electrical, voice, and data services.
Test circuits using optical time domain reflectometers (OTDR).
Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment.