Technician, Enrollment II

Ampcus Inc. • Baltimore, MD

4d • Hybrid

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. This is a hybrid role. The candidate will support client and operational teams remotely while participating in periodic in-office meetings, training, and team collaboration sessions.

Requirements

• Healthcare eligibility and enrollment experience
• Knowledge of group administration and member enrollment processes
• Strong customer service and communication skills
• Attention to detail and data accuracy
• Experience researching and resolving enrollment discrepancies
• High School Diploma or GED
• 3 years’ experience in membership enrollment, member services, billing, claims operations, and/or data analysis

Nice To Haves

• Must be able to work effectively in a team environment, Proficient
• Must be able to adapt swiftly to multiple and rapidly changing priorities, Proficient
• Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software, Proficient
• Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate system, Proficient
• Must be able to utilize Microsoft Office Suite, especially Excel, Proficient

Responsibilities

• Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail for complex accounts.
• Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events.
• Complete monthly reconciliation processes and resolve discrepancies in a timely manner.
• Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited.
• Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
• May assist with initial training for new hires and training refreshers for experienced hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED