Enrollment Technician

Bering Straits Native Corp • Anchorage, AK

2d • Onsite

About The Position

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. This position requires that you must be a verified BSNC shareholder, descendant of a shareholder, or spouse of a shareholder. Applicants will be notified via email or phone within ten business days regarding application status.

Requirements

• High school diploma or equivalent required.
• Three to five years of experience in administrative support, customer service, records management, or a related field required.
• Equivalent combinations of education, training, and relevant experience that demonstrate the ability to perform the essential functions of the position will be considered.
• Experience working with customer service, records processing, or administrative support.
• Experience managing sensitive or confidential information.
• Experience organizing, tracking, or managing detailed records or projects.
• Must be a verified BSNC shareholder, descendant of a shareholder, or spouse of a shareholder.
• Strong attention to detail and ability to maintain high levels of accuracy.
• Ability to maintain strict confidentiality of sensitive personal and shareholder information.
• Ability to interpret and review documentation to determine completeness and eligibility.
• Strong organizational skills and ability to manage multiple applications and deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and exercise sound judgment.
• Ability to work cooperatively with applicants, shareholders, and staff at all levels.
• Ability to prioritize workload and meet established timelines.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience working with databases or records management systems.
• Ability to travel and work flexible hours when required.
• Knowledge of organizational procedures and workflows – understanding how work moves through a company.
• Basic knowledge of relevant technologies or tools – e.g., Microsoft 365, communication platforms, or industry‑standard software.
• Knowledge of customer service practices – principles of providing quality service and managing inquiries professionally.
• Knowledge of data privacy and confidentiality principles – awareness of proper handling of sensitive information.
• Communication skills (written and verbal) – ability to convey information clearly and professionally.
• Time management and prioritization – balancing multiple tasks and meeting deadlines.
• Problem‑solving and critical thinking – analyzing issues and selecting appropriate solutions.
• Interpersonal and teamwork skills – building rapport and collaborating effectively with others.
• Attention to detail – producing accurate, error‑free work.

Nice To Haves

• Knowledge of ANCSA shareholder eligibility and enrollment provisions.
• Familiarity with Alaska Native family history and regional communities.
• Experience working with tribal enrollment, shareholder records, or genealogical records.
• Familiarity with federal, state, or tribal records, including Bureau of Indian Affairs, Census, probate, or tribal rolls.

Responsibilities

• Complete required training on enrollment policies, procedures, and use of the enrollment database system.
• Serve as a primary point of contact for enrollment applicants, responding to eligibility inquiries in person, by phone, and in writing.
• Accept and review applications and supporting documentation for Class C and Class D stock eligibility.
• Assist applicants and their legal representatives in understanding eligibility requirements and acceptable documentation.
• Ensure scheduled and walk in applicants are served efficiently, with a target of completing intake and document review within established timelines.
• Assist applicants with completing enrollment applications and verifying required documentation prior to submission.
• Enter enrollment application data accurately into the enrollment database and maintain complete electronic records.
• Scan, upload, and properly index all supporting documentation in accordance with records management standards.
• Ensure original documents are returned promptly to applicants after scanning and verification.
• Batch upload application data collected in areas with limited or no internet access.
• Receive and route shareholder personal information updates to the appropriate records staff.
• Conduct lineage linking to original shareholders using available records and documentation.
• Perform initial eligibility review based on ANCSA requirements and corporate enrollment criteria.
• Identify incomplete, inconsistent, or missing documentation and initiate follow up with applicants.
• Refer complex, sensitive, or unclear eligibility determinations to the Enrollment Manager or Enrollment Specialist.
• Monitor application status and follow up with applicants to obtain missing documentation, with emphasis on resolving aging applications.
• Maintain accurate records of incomplete applications, including applicant contact information and status.
• Monitor and report document handling timelines to ensure timely return of original records.
• Assist with enrollment outreach events and enrollment assistance activities.
• Travel to regional communities when required to support enrollment efforts.
• Support special projects and enrollment initiatives as assigned.

Benefits

• Pre-employment drug screening
• Acceptable background check results

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED