Technician, Benefits

Desjardins • Lévis, QC

8d • Hybrid

About The Position

Temporary position for 12 months. As a claims technician, you help process life and health insurance claims, promote occupational health and manage disabilities. You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making to solve technical problems and help develop and improve methods and procedures.

Requirements

• College diploma in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Action oriented, Ambiguity, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered

Responsibilities

• Provide technical support for projects and operational issues
• Conduct technical studies, research and analysis to evaluate eligibility for benefits and the risk of legal action based on contractual clauses. Serve as resource person for the submission of solutions and action plans
• Speak with and write to professionals, partners and clients to obtain and provide information, justifications and interpretations of claims and insurance policies. Roll out and maintain software and manual and automated processes. Train users
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s processes and use its business solutions, tools and systems

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree