Technician - Audio Visual

HonorHealth•Scottsdale, AZ

35d•Hybrid

About The Position

The Event Service Tech reports to the Conference & Events Supervisor and is responsible for the setup of meeting rooms and audiovisual equipment for all scheduled functions. This role independently performs a wide variety of setup tasks specific to the conference center and client needs, including specialized sanitization of rooms and transporting heavy equipment and furniture. The position also involves miscellaneous clerical and administrative functions for the department, such as inventory of AV equipment and conference furniture, and analyzing and solving computer hardware, software, and application problems. The technician greets clients, confirms room setup and equipment specifications, assists users with troubleshooting and provides instructions, and responds promptly and professionally to provide high-level customer service. The role requires handling multiple priorities, effective communication, working with minimal supervision, and being self-motivated, flexible, versatile, and professional. This position requires time at all locations based on event needs.

Requirements

High School Diploma or GED - Required
2 years in the AV industry, conference services or similar with customer service or public contact - Required
Working knowledge of windows, word, excel, power point.
Working knowledge of Housekeeping, in a general setting; demonstrated proficiency with AV equipment. - Required
Driver License AZDL - Valid And In State - Required

Nice To Haves

Audio Visual Technician / Vocational Specialized training - Preferred
3 years experience in the AV industry, conference services or equivalent with customer service or public contact; one (1) year telecommunications experience - Preferred

Responsibilities

Responsible for the furniture setup of the meeting rooms and the audiovisual equipment for all scheduled functions.
Ensuring that AV equipment requested is available, set up, tested and in good working order in requested meeting room.
Monitors maintenance of AV and telecommunication equipment and schedules for repair and preventative maintenance.
Analyzes and solves computer hardware, software and application problems such as improper installation confirmation and/or user error.
Performs light housekeeping for the conference center rooms to ensure the room is “Customer Ready”. Includes sanitization of tables and counters, emptying trash and vacuuming if needed.
Acts as conference room contact for routine and preventative maintenance.
Follows up to ensure completion of maintenance.
Communicates regularly with colleagues of the Events Team.
Keeping team updated on customer needs and identifying and proactively problem solving any potential challenges.
Communicates with clients that have AV questions prior to event.
Assists in completing the process within SharePoint event software for booking meetings and conducting confirmation emails for upcoming meetings if needed.
Processes requests for AV equipment, checks equipment out to users, monitors use of equipment, maintenance, repair, and equipment Preventative Maintenance programs.
Documents repair history and processes repair invoices for all equipment assigned.
Ensures support compliance with Scrubs software.
Run compliance reports daily as well as review video for foreign objects daily.