Technical Writer

PG&E•San Ramon, CA

4d•Hybrid

About The Position

Translate complex procedural information based on business requirements and standards into user-friendly references such as Policy and Procedures, user manuals and job aids. Collaborating with and gathering information from internal and external clients to develop documentation that is easy to understand and use. Performs document editing, editing written materials prepared by other writers, document lifecycle management, basic web setup and document publishing. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Requirements

BA/BS in English, Technical Writing, or related field or equivalent work experience; minimum of 2 years of related work experience.
Two years of related work experience

Nice To Haves

Experience in content management, process improvement, and project management in the development of a wide range of business documentation deliverables .
Proficient in documentation technologies and processes.
Written and oral communication skills.
Proficient in the use of MS Office and SharePoint.
Ability to work independently and as part of a team.

Responsibilities

Policy and procedures development and management
Provide operational consulting for document/content development for internal/external clients.
Design, develop, and manage SharePoint sites for Policy and Procedures
Design document management and retention processes and maintain departmental document systems.
Create Policy and Procedures, user manuals, training materials, job aids, and quick reference guides
Use PG&E GDI (Guidance Document Initiative) standards in developing Policy and Procedures
Editing documentation for content and compliance
Write task analyses and documentation plans to establish project goals, content, parameters, and deadlines in relation to new technical document
Project manages policy and procedure, user manuals, training materials, job aids, and quick reference guides development. Tracks deliverables, schedules, and resource requirements in project plan.
Interviews and collaborates with subject matter experts, develops document content, applies GDI principals, facilitates document reviews and revisions, and manages ongoing documentation issues and lifecycle.
Documentation reviews ensure technical accuracy, quality, and business compliance
Produces final documents as defined in the documentation plan and creates and maintains document and systems.
Take complex technical information and make it clear and easy-to-understand for a non-technical audience.
Produces manuals and guides, including administration, configuration, installation, operation, standards, guidelines, procedure, process, and user.
Develop procedures and service level agreements (SLAs) in relation to document management
Develops Word, Excel, and PowerPoint templates.
Develops graphics, flowcharts and organization charts