Technical Writer
About The Position
The Technical Writer supports our client within the Office of MaineCare Services (OMS) within the Maine Department of Health and Human Services (DHHS) by developing clear, accurate, and accessible communication materials for providers, members, and internal stakeholders. This role translates complex Medicaid policies, system updates, and regulatory requirements into user-friendly content. The Technical Writer collaborates closely with cross-functional teams—including policy, operations, data analytics, and IT—to ensure consistency, clarity, and compliance across all communications.
Requirements
- Bachelor’s or Associate degree in Communications, English, Journalism, Public Policy, or related field (or equivalent experience)
- 1–3+ years of professional or technical writing experience
- Exceptional writing, editing, and proofreading skills
- Proven ability to simplify complex technical or policy information
- Strong organizational skills with the ability to manage multiple priorities
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and SharePoint
- Experience with document management and collaboration tools
- Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.
Nice To Haves
- Experience with Medicaid, healthcare, or human services programs
- Familiarity with claims systems, policy documentation, or regulatory environments
- Experience working in government or public sector settings
- Knowledge of plain language and accessibility standards
- Experience documenting business processes and workflows
Responsibilities
- Draft, edit, and publish materials such as: Provider bulletins and e-messages, Newsletter articles and presentations, Web, email, and social media content
- Translate complex Medicaid policies, billing guidance, and system updates into plain-language content
- Ensure consistent messaging aligned with MaineCare regulations and federal/state policies
- Develop and maintain technical and operational documentation, including: Business requirements and system documentation, Standard operating procedures and knowledge-transfer materials
- Manage the full document lifecycle: Intake → review → approval → publication → version control
- Maintain document repositories (SharePoint, OneDrive) and internal intranet content
- Establish and enforce communication standards and style guidelines
- Partner with SMEs across policy, compliance, IT, and operations teams
- Facilitate communication workgroups and project-related meetings
- Gather requirements and validate content for accuracy and completeness
- Serve as a key liaison for communication-related initiatives
- Analyze communication performance (email and web metrics) and recommend improvements
- Identify opportunities to streamline communication workflows
- Support outreach efforts and engagement initiatives across stakeholders
- Amplify key communications across platforms such as: MaineCare Partner Portal, Internal communications and leadership reporting, Governor’s Office updates
Benefits
- Health, dental, and vision insurance
- 401(k) with discretionary employer match
- Paid time off and holidays
- Flexible spending accounts
- Additional employee perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
