Technical Writer

Salesforce • Seattle, WA

25d • $87,000 - $105,000

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. Technical writers in the Content Experience organization at Salesforce produce documentation and user assistance that helps customers get the most out of our products. We work closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, guides, videos, and in-app assistance for administrators, users, and developers. We are looking for problem solvers with excellent people skills who know what their customers need. You have proven experience writing easy-to-read help, UI text, and guides, and creating videos, tutorials, and other user assistance for enterprise business applications. You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You understand that autonomy and teamwork aren’t opposing, but complementary, values. You will support scrum teams, and use the latest tools and processes in an Agile development environment to deliver the best work of your career!

Requirements

• Under 2 years of experience as a writer, editor, or developer
• Undergrad or Masters graduate within 12 months of grad date
• Ability to adhere to existing styles and processes
• Ability to learn new technologies quickly
• Experience creating online help
• Ability to meet tight deadlines
• Focus on quality and details
• Knowledge of XML or HTML
• Strong team player
• Customer advocate
• Bachelor's degree in a technical or communications field

Nice To Haves

• Experience documenting software
• Experience with video and image editing software (Camtasia)
• Experience with source control software such as Perforce or Git
• Experience with authoring tools such as Oxygen XML Editor
• Experience with Markdown and AI tools, such as Claude Code or Cursor

Responsibilities

• Own, create, and maintain documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level