Technical Writer (Contract)

Meridian Credit Union • Toronto, ON

8h • Hybrid

About The Position

As part of the Enterprise Process Improvements team, the Technical Writer will play a key role in identifying, assessing, and executing documentation requests that increase the efficiency and capabilities across the organization. Reporting to the Senior Operations Efficiency Specialist, Enterprise Process Improvement, the incumbent will play a significant role with driving culture transformation and assisting all business units with creating professional, user-friendly documentation to support our employees, whether it is company policies and procedures, forms, system user guides, online help or other technical documentation. This is a 15-month contract position with 2 vacancies.

Requirements

• Strong knowledge and skill level in creating new and updating existing documents to meet business partner requirements.
• Able to document technical concepts clearly and succinctly and to the targeted audience.
• Solid planning and research skills, along with the ability to structure and organize information from diverse sources.
• Quick, independent learner with a proven aptitude for learning new material quickly and ability to follow-up with individuals without guidance.
• Attention to detail with a high level of accuracy.
• Demonstrated ability to prioritize, plan, and meet documentation deadlines in a dynamic, fast-paced environment while working with established style guide standards.
• Exceptional relationship and communication skills, with strong decision‑making ability; provides recommendations, advice, and direction, including in complex situations requiring influence and persuasion.
• Forward thinking – capable of assessing impact of decisions on immediate, medium term, and long-term outcomes.
• Minimum 3 years’ technical writing experience, with relevant post-secondary education in professional writing disciplines, such as English and Technical Communication.
• Advanced knowledge and experience with industry standard authoring tools: RoboHelp, Adobe FrameMaker, Adobe InDesign, Adobe Forms Designer or equivalent, Adobe Acrobat Pro.
• Transparent, results oriented, and accountable with strong partnership focus.
• Demonstrated ability to effectively influence, facilitate discussions, resolve conflict and build and manage relationships.
• Adapts to changes and acts as an agent of change
• Is knowledgeable about risk and controls.
• Adheres to all process effectiveness best practice guidelines and controls.
• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience

Nice To Haves

• Single sourcing and HTML experience
• Copilot prompt writing

Responsibilities

• Use industry-standard technical communication authoring tools to write documentation for Meridian companies. This includes gathering information, organizing content, authoring original content, integrating existing content and publishing to Meridian’s intranet
• Produce new or update existing forms, primarily leveraging Adobe tools (RoboHelp, InDesign, FrameMaker, Forms Designer)
• Maintain Meridian documentation standards and uphold style guides
• Research, extract information and grasp technical concepts by interviewing subject matter experts including developers, system administrators and key business stakeholders
• Collaborate directly with those responsible for delivery documentation and communication to guarantee the prompt distribution of information to personnel.
• Ensure all document deliverables meet departmental and company standards
• Implement business process management and ensure risk standards and controls for process effectiveness are in place during the review and publication of all documents.
• Ensure documentation deliverables meet standard timeline agreements.
• Educate business partners on the documentation services procedure, outlining anticipated timeframes clearly.
• Create a consistent and positive experience for our partners and ultimately our Members.
• Effectively and accurately elicit business partner needs and translate into new or updated forms.
• Create new or update existing documents meeting business partner requirements and requesting business partner review/approval.
• Manage assigned tickets through the IT Management system, meeting service level agreements.
• Deliver succinct and informative updates on present and impending tasks and projects.
• Uphold knowledge consistent with industry standards and suggest enhancements to existing procedures.
• Efficiently relay challenges and obstacles faced during daily tasks; persistently seek methods to improve processes.
• Contribute to a strong team vision and encourage others in pursuit of that vision.
• Support company goals related to improving documentation, and help deliver on those priorities.

Benefits

• Hybrid work arrangements with in-person office time to collaborate, innovate, and build relationships with your colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level