Technical Writer

Spry Methods • Nashville, TN

2d • $55,000 - $65,000

About The Position

Spry Methods is seeking a skilled Technical Writer to transform complex information into clear, effective documentation that supports mission success. The ideal candidate will be a strong communicator, critical thinker, and collaborative team player, adept at working with program leadership, technical staff, and stakeholders to produce high-quality deliverables. This role requires a detail-oriented, proactive individual passionate about ensuring information is accurate, accessible, and actionable, and who thrives in helping teams operate more efficiently.

Requirements

• Active Public Trust or ability to obtain and maintain a U.S. Government Public Trust.
• U.S. Citizenship or lawful permanent residency (Green Card) in accordance with customer requirements.
• Bachelor’s degree in English, Technical Writing, Communications, Journalism, Information Technology, or a related field; equivalent experience may be substituted for a degree.
• Minimum of three (3) years of experience in technical writing, documentation, or communications within an IT services, government contracting, or operational environment.
• Experience developing and maintaining technical documentation, including SOPs, process guides, training materials, knowledge base articles, and program reports.
• Experience writing, editing, and managing customer-facing reports, executive briefings, and contract deliverables.
• Exceptional written and verbal communication skills with strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience collaborating with technical and non-technical stakeholders to gather, analyze, and document information.
• Strong editing, proofreading, and document quality assurance skills.
• Ability to obtain and maintain any required customer security clearance.

Nice To Haves

• Active Secret clearance or higher.
• Technical writing certification (CPTC) or professional association membership (STC).
• Experience with documentation and content management tools such as SharePoint, Confluence, MadCap Flare, or Adobe FrameMaker.
• Familiarity with ITIL principles and IT service management environments.
• Knowledge of Section 508 accessibility requirements and federal documentation standards.
• Experience creating process flows, diagrams, and visually engaging documentation using tools such as Visio or Adobe products.
• Experience supporting government proposal development, editing, and compliance reviews.
• Familiarity with Agile methodologies and PMO documentation practices.
• Ability to incorporate metrics, dashboards, and data visualizations into reports and executive briefings.
• Knowledge of document version control and configuration management best practices.

Responsibilities

• Develop, maintain, and enhance technical documentation, SOPs, process guides, training materials, knowledge articles, and other operational documentation supporting IT Call Center services.
• Collaborate with program leadership, technical teams, and stakeholders to document workflows, processes, procedures, and system configurations.
• Prepare and edit customer deliverables, including status reports, performance reports, executive briefings, transition plans, and PMO documentation.
• Create and maintain program management artifacts, templates, style guides, and documentation standards.
• Support knowledge management initiatives, including SharePoint repositories, document libraries, and program archives.
• Develop user guides, job aids, onboarding materials, and training content to support workforce development and knowledge transfer.
• Review, edit, and quality-check technical and program documentation to ensure accuracy, consistency, and compliance with customer requirements.
• Support the creation of data-driven reports and executive communications by incorporating performance metrics, charts, and visualizations.
• Coordinate document review, approval, version control, and contract deliverable submission processes.
• Document process improvements, update operational procedures, and support proposal and business development efforts as needed.

Benefits

• Compensation is determined based on relevant experience, technical qualifications, certifications, clearance level, and contract requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level