Technical Writer

Nerdio

4d•$100,000 - $125,000

About The Position

We're growing fast, and there's never been a better time to join our technical documentation team. If you're an experienced communicator who’s passionate about making complex technology clear, accessible, and genuinely useful, we want to hear from you! You’ll be deeply embedded within the software development lifecycle, creating accessible, user-friendly and localizable documentation for our market-leading Virtual Desktop Infrastructure (VDI) management tools. You’ll work with designers and engineers who are simplifying the transformation of legacy IT infrastructure to Microsoft Azure-driven cloud-based solutions. Drawing on your expertise and experience with XML structured authoring tools and processes, you’ll work across the full documentation lifecycle – from research and testing, through writing and source management, to localization and publishing. You’ll have the opportunity to put your creative muscles to good use, using a range of premium AI tools and scripting languages including Python, JavaScript, and PowerShell to improve and automate processes.

Requirements

Proven ability to identify and profile a target audience and write technically accurate, engaging content tailored to their needs.
Experience creating and source managing XML structured content, including advanced applications such as variable resolution, content reuse, multichannel output and multilingual publishing.
Deep understanding of the end-to-end design of the software user experience and the role technical documentation plays in shaping that experience.
Solid organization and time management skills.
Passion for using and improving software.
Curiosity about AI and process automation, and a drive to explore how these tools can make documentation smarter, faster, and more impactful.
Creative, problem-solving attitude, and the confidence to pitch ideas to senior managers, create prototypes, and demonstrate the value of switching up the way we do things.

Nice To Haves

Direct knowledge/experience of VDI and/or Microsoft Azure.
Experience migrating documentation between tool stacks while maintaining service levels, and of handling post-migration cleanup and maintenance.
A track record of delivering localization projects at scale using a Translation Management System (TMS).
Experience working with engineers and project managers to deliver software releases within Azure DevOps or a similar environment.

Responsibilities

Creating accessible, user-friendly and localizable documentation for VDI management tools.
Working with designers and engineers on cloud-based solutions.
Working across the full documentation lifecycle: research, testing, writing, source management, localization, and publishing.
Using AI tools and scripting languages (Python, JavaScript, PowerShell) to improve and automate processes.