Technical Writer

TEKsystems•Englewood, CO

1d•Hybrid

About The Position

Charter Communications is seeking an experienced Technical Writer / Content Developer to support a large-scale AI SDLC Transformation program. In this role, you will own the end-to-end documentation, training, and knowledge assets that enable 8,500 developers to successfully adopt AI-enabled development workflows. This is not a traditional API documentation role. You will shape how developers learn, experiment with, and operationalize AI-assisted development across the enterprise. Working closely with a Developer Advocate, Product Manager, and Principal Architect, you’ll translate complex technical workflows into clear, actionable learning content that drives adoption and reduces time-to-value.

Requirements

Strong understanding of the software development lifecycle (SDLC) and DevOps practices
Proficiency in at least one programming language (e.g., Python, Java, Go) sufficient to write and validate examples
Experience with documentation-as-code workflows (Markdown, Git, static site generators)
Hands-on experience with documentation platforms such as Confluence, GitLab/GitHub wikis, ReadTheDocs, or similar
Familiarity with AI/ML concepts and AI-assisted development tools (preferred)
Willingness to create or support video-based learning content
5+ years of technical writing experience in software development environments
3+ years creating developer-focused documentation (APIs, SDKs, playbooks, guides)
2+ years developing training curricula or instructional content
Proven ability to manage and scale large documentation sets across multiple workflows
Experience working in Agile / DevOps environments with rapid iteration cycles

Nice To Haves

3+ years of professional software development experience, or Demonstrated ability to operate deeply embedded with engineering teams and produce developer-validated content
Experience using AI coding assistants (GitHub Copilot, CodeWhisperer, Cursor, etc.)
Instructional design or adult learning Background
Large-scale enterprise transformation experience
Knowledge management system experience
Familiarity with prompt engineering concepts
Experience in regulated industries (telecom, financial services, etc.)
Technical communication or instructional design certifications (STC, CPTC, etc.)

Responsibilities

Design and develop end-to-end training curricula for AI-enabled SDLC workflows
Create foundational, intermediate, and advanced learning modules
Develop certification assessments and evaluation rubrics
Build just-in-time learning resources and quick-reference guides
Partner closely with the Developer Advocate on training delivery and feedback incorporation
Author and maintain workflow playbooks covering AI-enabled SDLC activities: Coding, Testing, Debugging, Documentation, Code review, Security review
Document worked examples, edge cases, and best practices
Create integration guides for IDEs, GitLab, and chat-based AI entry points
Develop FAQs and troubleshooting guides based on real-world developer issues
Maintain version control, review cycles, and documentation standards
Curate and maintain the enterprise prompt library
Document prompt engineering patterns and best practices
Create reusable prompt templates for common development scenarios
Establish prompt governance guidelines
Maintain terminology standards and a shared glossary
Own developer portal content strategy and execution
Create Tier-0 self-service content to reduce support demand
Build and maintain a searchable knowledge base for Community of Practice
Produce or coordinate video tutorials and recordings (Loom, Camtasia, etc.)
Ensure content accuracy, consistency, and freshness across channels