Technical Writer

Supermicro•San Jose, CA

16d

About The Position

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. We are seeking an experienced Technical Writer to join our talented hardware department. The ideal candidate will work with engineers and technical writers to compose and revise user manuals for computer hardware, quick reference guides, software manuals, and other documentation as assigned. The ideal candidate must be able to constantly develop product expertise, further analyzing and synthesizing technical information for maximum usefulness to enable the end users to get the full value from our products and services in a timely manner.

Requirements

BA in English or Technical Writing
Extensive experience with MadCap Flare required
Minimum of 3 years’ experience writing technical documentation, release notes, and other technical materials for computer hardware and memory-based products and solutions
Strong verbal communication skills
Ability to understand complex technical products and write for a variety of audiences in a clear, concise, and consistent writing style
Strong attention to detail, time management, and organizational and project management skills
Ability to work under pressure and handle multiple projects and responsibilities concurrently to meet tight deadlines

Nice To Haves

Familiarity with Adobe InDesign and Illustrator preferred

Responsibilities

Provide technical writing and editing support in the development of product documentation for our servers, chassis, and motherboards
Collect, organize, and edit information for technical articles, editorials, training materials, presentations, proposals, web pages, special reports, or other related technically oriented customer deliverables and documents
Work with all levels of management, technical personnel, authors, salespeople, partners, customers, and subject matter experts across various locations to define documentation content, guidelines, specifications, and development schedules; able to communicate with technical and non-technical personnel at various levels in the organization; able to communicate technical information in a clear and concise manner
Must be self-motivated, work independently or as part of a team, be able to learn quickly, meet deadlines, and demonstrate problem solving skills
Review and analyze the data and user requirements to ensure that documentation is clear, concise, and valid
Perform substantive editing that ensures document organization and quality
Ensure documents follow the appropriate style guide and may develop documentation, templates, and style guides
Confirm the adequacy of material submitted for publication or final product quality
Expert understanding of graphics, multimedia, database programs, desktop productivity and visualization tools