Technical Writer
AAC•Vienna, VA
•Onsite
About The Position
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly conveyed to both technical and non-technical users. Position currently requires on-site support. On-site requirements are subject to change based on contract needs and customer requirements.
Requirements
- High-quality technical documentation development
- SOP development
- User guide creation
- Training material development
- Knowledge base content creation
- Support IT operations
- Convey complex technical information clearly
- Interview subject-matter experts
- Translate technical content into user-friendly materials
- Standardize documentation formats
- Revision control
- Layout standardization
- Support communication efforts for major deployments, migrations, or procedural changes
Responsibilities
- Produce and maintain user manuals, support procedures, engineering documentation, and knowledge articles.
- Interview subject-matter experts across operational teams to gather technical information.
- Translate technical content into concise, user-friendly materials.
- Standardize documentation formats, revision control, and layout.
- Support communication efforts for major deployments, migrations, or procedural changes.
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Education Level
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