Technical Writer

Intuitive•Sunnyvale, CA

About The Position

The Technical Writer ensures that development and delivery of process documentation standard operating procedures (SOPs) is consistent and compliant with company and regulated guidelines. The Technical Writer writes, edits, and maintains usable, accurate, clearly presented, and consistent internal process documentation. The Technical Writer requires general guidance on new assignments and processes but is expected to complete day-to-day work with little instruction. This is a self-directed role requiring exceptional time management and communication skills.

Requirements

5+ years writing or editing experience in a regulated environment focusing on internal process documentation SOPs
Bachelor’s degree in communications, professional writing, English, biological/medical/engineering sciences, or equivalent
Strong writing and grammar skills in areas of content development and writing style.
Analytical ability to grasp and effectively communicate complex scientific and engineering concepts
Ability to understand and create flow charts
Strong organizational skills and ability to manage deliverables for multiple projects under tight deadlines, set priorities, and manage time effectively
Expert skill level using current versions of standard authoring tools, including Microsoft Word and Microsoft Visio
Working knowledge of Adobe Illustrator, Adobe Photoshop, or equivalent
Previous experience with medical devices or a regulated environment
Perform assignments with minimal instruction and supervision

Nice To Haves

Understanding of Document Control processes preferred
Understanding of decision tracking software such as OneNote, Excel, and Smartsheet preferred
Understanding of localization process preferred

Responsibilities

Write, edit, and maintain internal process documentation according to company template and guidelines
Provide ongoing writing support to cross-functional teams as they transform their processes to the new company templates and guidelines
Develop and maintain process documentation flow charts
Collaborate with department team members and with cross-functional team Subject Matter Experts (SMEs) to learn their internal processes to write, edit, and maintain process documentation
Ensure compliance with Quality, Document Control, and Good Documentation Practice (GDP) guidelines
Understand the document control steps which are required to release documentation.
Upload files to the document control system.
Resolve complex issues in creative and effective ways, using skills as an experienced technical communication professional with understanding of industry best practices and company objectives
Act as the lead writer on projects and mentor other writers as needed
Keep abreast of the basic requirements for compliance in own area of work and complies with those requirements.
Participate as required in training on regulatory issues affecting own area of work and share learned expertise with others.
Bring regulatory compliance questions/issues to the attention of management
Adhere to policies, procedures, style guides, and quality documents.
Collaborate with project team members to share knowledge and best practices.