Technical Writer

Motorola Solutions•Quebec, PE

1d•CA$75,000 - CA$85,000•Remote

About The Position

Motorola Solutions is seeking a dynamic, self-motivated, and experienced senior technical writer. As the primary writer owning the BlueEye documentation portfolio end-to-end, you will drive the entire content lifecycle from initial requirements gathering and scoping, to executing deliverables, publishing, and long-term maintenance. This position is a remote position and candidates can be located anywhere in Canada.

Requirements

A Bachelor's degree with 5 years of experience in technical writing OR 7+ years of technical writing experience.
Experienced with multiple publication types, including online content syndication
Strong proficiency in Dita XML authoring and workflows
Experience creating HTML-first documentation where every page is page one, as well as other publication types
Ability to leverage AI tools to improve quality and efficiency
Skilled with consensus building with separate teams across the business
Knowledge of Heretto CCMS or similar component content management system
Familiarity with Jira and Confluence

Nice To Haves

Experienced with the challenges of creating a brand new set of documentation for a product offering that has never had technical writing support
History of approaching content as a customer advocate, knowing how to deliver great customer experiences for technical content
Dogged efficiency builder, focused on how to drive process improvement
Experienced with using git-based source control and the Adobe Creative Suite would also be an asset
An understanding of how to automate processes and make everyone's lives easier

Responsibilities

Plan, write, and publish documentation for software/hardware releases and new product introductions, as the main writer for your portfolio, with support from a team.
Create user-friendly documentation that prioritizes customer experience.
Drive and execute improvements through cross-functional collaboration and leading by influence.
Improve processes and tools through collaboration with others and creative problem-solving.
Identify, suggest, and champion new solutions to improve documentation quality and customer content experience.
Analyze processes, tools, and deliverables to identify areas for improvement within the team and for collaboration across the business.
Assist with the evolution of our approach to customer-first content, collaborating with and managing change with organizations like Engineering, UX, Training, Support & Marketing.
Adapt to constraints through open collaboration with internal and external teams.
Build consensus and present business cases to leadership and internal teams for strategic alignment.