Technical Writer

InterSystems•Boston, MA

1d•$80,000 - $104,000

About The Position

Technical Writers create reusable content to help a variety of audiences easily learn to use InterSystems products. They present complex material to their target audiences. They participate fully in development teams. The writer performs the following tasks: Takes long-term responsibility for a specific, significant subject area. Attends development project meetings and conveys status to other content creators. Works on product documentation that describes new features and enhancements for each release. Updates and improves existing documentation on an ongoing basis. Researches technical material from diverse sources. Produces coherent, well-structured documentation that defines use cases and describes how to solve problems associated with them. Collaborates with the online learning, classroom training, and certification groups to maximize reuse for multiple audiences. May participate in the development of other learning materials. Works with stakeholders and mentors to determine the appropriate schedule for documentation projects. Sets priorities, triages incoming tasks, and rebalances workloads effectively. Becomes generally knowledgeable about InterSystems products and develops secondary areas of expertise. Works to improve documentation quality, process, productivity, and presentation. Raises documentation and cross-departmental issues, and helps resolve them.

Requirements

Demonstrated effectiveness in using a variety of computer systems and software
Excellent writing ability
Superior interpersonal communication skills
Basic grasp of technical terminology and concepts
Willingness and interest in developing autonomy and self-direction in the workplace
Willingness to learn new concepts and about new technologies

Nice To Haves

Technical writing or similar activities
Database administration and management
Cloud-based computing including microservices architecture, Kubernetes, and SaaS/PaaS
Popular programming languages such as Python and Java
AI or machine learning
FHIR, IHE, or HL7
API management
SQL
Object-oriented programming
Security
Large enterprise systems or high availability systems
InterSystems products
As a developer
Writing tutorials or programming examples
Developing content for online learning
As a technical editor, or with reviews by a technical editor

Responsibilities

Takes long-term responsibility for a specific, significant subject area.
Attends development project meetings and conveys status to other content creators.
Works on product documentation that describes new features and enhancements for each release.
Updates and improves existing documentation on an ongoing basis.
Researches technical material from diverse sources.
Produces coherent, well-structured documentation that defines use cases and describes how to solve problems associated with them.
Collaborates with the online learning, classroom training, and certification groups to maximize reuse for multiple audiences.
May participate in the development of other learning materials.
Works with stakeholders and mentors to determine the appropriate schedule for documentation projects.
Sets priorities, triages incoming tasks, and rebalances workloads effectively.
Becomes generally knowledgeable about InterSystems products and develops secondary areas of expertise.
Works to improve documentation quality, process, productivity, and presentation.
Raises documentation and cross-departmental issues, and helps resolve them.