Technical Writer

SAIC•Washington, DC

7d•Hybrid

About The Position

SAIC is seeking a Technical Writer/Document Manager to support process creation and document management activities in a fast-paced environment for the Vanguard 2025 contract within the Department of State (DOS) Bureau of Diplomatic Technology (DT). The Technical Writer will directly support the QA Director and will be responsible for supporting document management tasks related to helping several DOS customers obtain and maintain their ISO/IEC 20000-1:2018 (ISO 20K) and ISO 9001:2015 (ISO 9K) certifications. This includes drafting and documenting the DOS Customers’ processes and procedures, using expert O365 skills to format and standardize documentation, as well as supporting document and records control management practices of our customers. This role is primarily remote, but onsite will be required, as requested.

Requirements

Expert O365 skills
Intermediate to advanced O365 skills
Familiarity with MS Word Table of Contents/Section Header application
Familiarity with PowerPoint Master Slides feature
Familiarity with Visio
Familiarity with SharePoint Library and meta tagging
Familiarity with MS Teams
Ability to work with various levels of government customers and contractor staff
Ability to attend various customer meetings
Ability to support several customers at once
Ability to work on different types of tasks from beginning to end with minimal input
Ability to work with various teams on documenting their processes
Ability to use templates and style guides

Nice To Haves

Experience with ISO/IEC 20000-1:2018 (ISO 20K) certifications
Experience with ISO 9001:2015 (ISO 9K) certifications
Experience with ISO 27K standards

Responsibilities

Manage multiple, high, & competing priorities in a fast-paced, constantly changing environment.
Work with internal teams to obtain an in-depth understanding of the systems / processes / procedures and the documentation requirements.
Write technical and process documentation for various audiences, including but not limited to Software Design Documents, Requirements, Deployment Plans, Policies, Procedures, SOPs, Job Aids, Training Material, and Work Instructions.
Learn complex technical information and communicate it in a readable, concise, and accurate manner to both technical and non-technical staff.
Train other stakeholders and implement appropriate document control and records management practices, and formatting requirements.
Coordinate and monitor an entire document management workflow process from drafting a new document, getting formal approval from senior leadership for the team’s use, and archiving/retiring when necessary.
Maintain and lead the document review schedule that utilizes best practices from the ISO 20K, ISO 9001, and ISO 27K standards.
Support with updates to important tasks within SharePoint logs/dashboards to track and monitor key activities within the customer’s ISO certification activities.
Support multiple projects at any time and in various phases (start, middle, or end). E.g., may need to pick up a project that is incomplete/partially done and complete it.
Work with various levels of government customers and contractor staff and be comfortable communicating to the different audiences.
Work on different types of tasks from beginning to end with minimal input.
Work with various teams on documenting their processes by using various inputs to create a single cohesive process document or task output.
Able to attend various customer meetings and supporting several customers at once.
Use templates and style guides to support standardized document processes and outputs.
Using intermediate to advanced O365 skills to support document formatting requirements for various customers. Examples include: Helping with MS Word Table of Contents/Section Header application. Using PowerPoint to develop a template using the Master Slides feature. Updating a workflow using Visio. Upload various documents to a SharePoint Library using the correct meta tagging fields. Using MS Teams to collaborate and share content.