Technical Writer

The Aagard Group•Alexandria, MN

26d•Onsite

About The Position

This role focuses on creating accurate technical customer documentation, including manuals and guides for new equipment. The Technical Writer will update documentation to reflect engineering, mechanical, or process changes, and verify content on-site at the machine to ensure accuracy and usability. The position also involves supporting customer learning and operator success by developing clear and readable manuals, gathering feedback for refinement, and collaborating with internal teams to capture machine changes. The Technical Writer will manage priorities to meet project timelines and uphold quality and safety expectations.

Requirements

Associate’s degree in related field plus one-year related experience or equivalent combination of education and/or experience
Experience or training with computers and ability to learn and use Aagard specific software
Familiar with AI-assisted writing tools (e.g., for drafting, summarizing, or improving clarity) and willingness to learn approved tools
Strong computer, proofreading, and editing skills
Proficient keyboarding, computer, proofreading, and editing skills
Attention to detail and ability to maintain accurate data
Ability to work on-site in an office and manufacturing environment, including frequent interaction with manufacturing personnel and time on the production floor to observe operations
Experience with Microsoft products including proficiency with Microsoft Office
Strong prioritization, time management, organization, proactive decision-making, and attention to detail
Confidence and ability to communicate professionally with internal and external customers verbally and in writing
A conscientious approach to meeting and exceeding customer expectations
Passion for excellence and influencing positive change
Ability to handle confidential information with tact and discretion
Must possess a Real ID or Passport and be willing to travel as necessary

Responsibilities

Create clear, consistent manuals and guides for new equipment.
Update documentation to reflect engineering, mechanical, or process changes throughout the build.
Verify content on-site at the machine (e.g., changeovers, complex changeover locations, and servo references) to ensure accuracy and usability.
Prepare final deliverables, including printing hard-copy manuals on-site when requested.
Use approved AI tools to assist drafting while ensuring final technical verification.
Develop and maintain customer manuals that help operators find answers quickly and complete tasks safely.
Improve clarity and readability using consistent terminology, formatting, and step-by-step structure.
Contribute to templates, standards, and reusable content to increase documentation consistency and efficiency.
Gather feedback from the Technical Documentation Engineer, operators, and internal stakeholders to refine usability and reduce questions in the field.
Partner on-site with Machine Leads and Engineering Leads to capture documentation-impacting updates.
Manage priorities to deliver accurate documentation within project timelines and release milestones.
Communicate proactively to clarify open items, resolve discrepancies, and remove barriers to completion.
Uphold Aagard’s quality and safety expectations by ensuring documentation is accurate and ready for customer delivery.

Benefits

Comprehensive Healthcare for You and Your Family
No-Cost Coverage: Preventive & major medical coverage for you and your family—fully paid by Aagard.
Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
401(k) with Company Match: 50% match on the first 10% of your contributions.
Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.
Paid Time Off: Enjoy time for rest and relaxation.
9 Paid Holidays throughout the year.
Paid Bereavement Leave for life’s difficult moments.
Volunteer Time Off: Make an impact with paid time to support causes you care about.
Pathways to Leadership: Build your future with mentorship and servant leadership programs.
Educational Support : Scholarships and tuition reimbursement to help you grow.
On-staff chaplain is here to support you through life’s milestones, challenges, and celebrations.
Aagard matches your charitable contributions, helping you give back and make a difference.
Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.
Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.