Technical Writer

Columbia Bank•Phoenix, AZ

13d•Onsite

About The Position

Technical Writers use project management and communication skills to create, update, and publish a variety of technical documentation used across the organization in order to help ensure policies, procedures, and best practices are understood and followed. Develop, write, and revise a variety of technical specification materials, including policies, procedures, forms, quick-reference guides, webpages, and articles, in either print or electronic form. Manage materials produced, providing regular updates to stakeholders on the status. Develop and maintain a tracking system. Work with key departments throughout the organization to ensure messaging is accurate with Bank and industry rules, regulations, and trends. Drive continuous process improvements to discover efficiencies and make recommendations to improve standards. Keep current with technology trends as they relate to support documentation. Evaluate and suggest enhancements to gain efficiency. Act as a resource for documents produced by others to maintain consistency and accuracy. Other responsibilities as assigned. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice”. May perform other duties as assigned.

Requirements

Project management, editing, and technical writing experience
Ability to create or revise technical/support documentation with multiple stakeholders and subject matter experts providing input
Ability to manage time and prioritize workloads to ensure that projects are delivered on time and meet or exceed expectations
Ability to take initiative on a given task or project and persist with it to completion
Experience in document formatting, reviewing, editing, and proofreading
Strong attention to detail
Experience in and ability to understand and communicate within a technical or specialized subject matter, particularly as it pertains to bank systems and the banking industry
Strong communication skills in a variety of different communication modes (verbal, non-verbal, and written) and at all levels of the organization
Strong active listening skills
Ability to effectively develop relationships
Analytical and problem-solving skills
Advanced use of programs in Microsoft Office Suite, such as styles and content controls in Word and using formulas or pivot tables in Excel

Nice To Haves

Some experience with desktop publishing software
Some experience with web design/HTML editing software
Some experience in creating forms with form fields, including the use of Acrobat, JavaScript, or similar programming languages
Financial industry experience in both lending and deposits

Responsibilities

Develop, write, and revise a variety of technical specification materials, including policies, procedures, forms, quick-reference guides, webpages, and articles, in either print or electronic form
Manage materials produced, providing regular updates to stakeholders on the status
Develop and maintain a tracking system
Work with key departments throughout the organization to ensure messaging is accurate with Bank and industry rules, regulations, and trends
Drive continuous process improvements to discover efficiencies and make recommendations to improve standards
Keep current with technology trends as they relate to support documentation
Evaluate and suggest enhancements to gain efficiency
Act as a resource for documents produced by others to maintain consistency and accuracy
Other responsibilities as assigned
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training.
Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become “Business Bank of Choice”.
May perform other duties as assigned.

Benefits

Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Sick days
Volunteer days
Holidays