Technical Writer #26-21977

"US Tech Solutions•Hershey, PA

2d•Onsite

About The Position

The Technical Writer will be responsible for creating Pilot Plant equipment training documentation and work instructions that safely and effectively educate operators on Pilot Plant equipment. This role will collaborate with R&D, Maintenance, Engineering, Quality, Operations, and Environmental Health & Safety to ensure training materials comply with existing policies and procedures.

Requirements

Three consecutive years of food manufacturing experience at the same facility if possible (not broken into multiple companies and roles).
Training content creation is a must.
Highly proficient in Microsoft programs, Excel, Word, Office, PowerPoint.
Moderate experience in Snagit, Copilot and Adobe content creation.
Must be able to operator an iPad.
Technical writing and procedure development
Manufacturing equipment / process documentation
Mechanical aptitude and equipment troubleshooting awareness

Nice To Haves

If they also have technical, mechanical or operational skills it’s a plus.
Preference for candidates with hands-on experience supporting operations, training, technical documentation, equipment procedures, sanitation, quality, or safety requirements.
Food manufacturing, consumer packaged goods, R&D pilot plant or other regulated manufacturing environments.

Responsibilities

Create training materials, including process procedures, step-up cards, one-point lessons, and other documentation in collaboration with Operations, Maintenance, Quality, and Safety.
Capture video and photographic documentation to support the development of a comprehensive learning program within the LMS platform and Adobe Creative Cloud.
Assist with the creation and review of Job Safety Analysis documentation, as needed.
Standardize content structure, instructional format, and operator competency requirements.
Provide periodic follow-up evaluations of machine operators to confirm skill retention and support refresher training for higher-complexity equipment.
Complete additional tasks as assigned to support Tech Center training and operational needs.
Work with SMEs to simplify complex content, remove unnecessary detail, and consistently focus on what the learner needs to know.
Prioritize content creation work to meet training development milestones.
Observe and document SME operational procedures to verify accuracy, identify procedural gaps, and create training content development.