Technical Writer

NinjaOne

10d•$85,000 - $95,000•Remote

About The Position

Join our Knowledge Management team as a Technical Writer, where you will develop, maintain, and improve our customer-facing product documentation. You will collaborate closely with Product Managers, Software Engineers, QA Analysts, and other subject matter experts to gather information about new products and features, transforming complex technical details into clear, accessible documentation for customers and internal teams. You will create and maintain documentation for a diverse range of product areas, including ticketing, billing, IT asset management, vulnerability management, security integrations, identity and access management, the public API, and endpoint management. You will also process documentation requests from internal stakeholders, review existing content for accuracy and consistency, and deliver documentation on deadline in a fast-paced, release-driven environment. Your work will enable our customers and staff to use the NinjaOne platform effectively and confidently. This is a remote role. Candidates must reside in one of the following US states: CA, CO, CT, FL, GA, IL, KS, ME, MA, MD, NJ, NC, NY, OH, OR, TN, TX, VA, and WA.

Requirements

At least three years of experience in a corporate technical writing role.
Experience writing customer-facing documentation for SaaS products.
Direct customer enablement experience in documenting or working with enterprise IT management software, including endpoint management platforms, security integrations, or remote monitoring and management (RMM) solutions.
Experience working within a formal content standard or editorial style guide and can apply it with precision.
Experience writing release notes or product-change documentation for software releases.
Write for a global audience and understand how sentence construction affects translation quality.
Comfortable working with HTML and using web-based content management systems.
Strong attention to detail and high editorial standards.
Self-motivated, skilled at managing your own work, and comfortable working both independently and collaboratively.
Enjoy explaining technical topics clearly and concisely to audiences with varying levels of technical background.
Welcome feedback and coaching from managers and stakeholders to develop your skills as a Technical Writer and improve documentation quality.
Confident communicating with peers at all levels, from entry-level employees to senior-level leadership.
The prospect of taking ownership of your work within a small team excites you.
A good sense of humor.

Nice To Haves

A bachelor’s degree in English, Communications, or a similar field is preferred; we will also consider equivalent professional experience.
Familiarity with Knowledge-Centered Service (KCS) or another knowledge management methodology is a strong plus.

Responsibilities

Creating product documentation and release notes for our SaaS product suite
Collaborating with our Product Management, Engineering, and QA teams to gather information about new features, enhancements, and product updates for our customer-facing knowledge base
Coordinating with our Localization team to manage documentation translations
Auditing our existing knowledge library to improve quality and ensure accuracy
Working with a distributed team to champion continuous process improvements aligned with Knowledge-Centered Service (KCS) best practices
Performing other duties as needed