Technical Writer

MetaPhase Consulting • Washington, DC

12d • $70,000 - $80,000 • Hybrid

About The Position

MetaPhase is seeking a mid-level Technical Writer to provide communications, process improvement, operations management, project and program management, analysis, and reporting support for a public sector client within the U.S. Department of Homeland Security. This role involves managing a Division’s high-level operations and offers growth and development opportunities.

Requirements

• Minimum of 4 years’ experience working with organizations on administrative and communications teams
• Experience with Business Operations teams and functions is desired, particularly related to audits and internal controls
• Excellent written acumen, stakeholder engagement, and verbal communication skills
• Ability to deliver high quality documentation with strict attention to detail
• Aptitude for creativity, innovation, analysis, process improvement, and problem-solving
• Innate ability to convey complex concepts simplistically via Microsoft Office Suite products (such as Word, PowerPoint, Excel, and Visio)
• Familiarity with SharePoint
• U.S. Citizenship required (no exceptions)

Nice To Haves

• Current U.S. Customs and Border Protection (CBP) Public Trust clearance desired

Responsibilities

• Perform a full range of administrative, operations, and support functions within established deadlines
• Participate in task management workstream for client ranging from system management, language refinement and drafting, consolidation, coordination, and reporting
• Lead or support process documentation and improvement efforts including evaluating the current state, identifying and prioritizing areas for improvement, and working with stakeholders to develop, document, implement, and sustain new processes and procedures
• Proactively engage with stakeholders to identify challenges, recommend solutions, create value, integrate diverse perspectives, and manage expectations
• Translate complex concepts and solutions into deliverables ranging from standard operating procedures, project management plans, and other guidance documents to PowerPoint presentations, one-pagers, newsletters, emails, checklists, and other communication materials
• Apply strong communication skills to build relationships, connect people, and support team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level