Technical Writer

Foundation Software•Strongsville, OH

About The Position

As a Technical Writer, you will create and maintain user documentation, including on-line help, user guides, tutorials, release notes, and in-person training materials. You will work closely with Project Managers, Programmer Analysts, and Quality Assurance to ensure that the documentation is accurate. Foundation has a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. We offer manicures and pedicures in the office, massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour.

Requirements

Bachelor of Arts/Science in Technical Communication, English, or similar degree
Excellent written and verbal communication skills
Highly organized and creative with strong attention to detail
Able to work in a fast-paced, deadline-oriented environment.
Thrive on the responsibility of managing writing projects from start to finish.

Nice To Haves

Working knowledge of Adobe FrameMaker, RoboHelp and/or MadCap Flare preferred, but not required.

Responsibilities

Translate technical information into user-friendly and grammatically correct content.
Prepare /maintain software documentation for users for all formats, including on-line help.
Prepare /maintain support documentation and training materials.
Create and send email communications to clients, announcing software updates, maintenance windows, and required actions.
Report quality issues discovered during creation of documentation to Quality Assurance Analysts.
Perform all duties in a professional, responsive, and collaborative manner with coworkers and supervisors.
Maintain literacy and up-to-date research on all programs and modifications.
Project a positive, cooperative image as a representative of the company aiding associates, clients and other third parties whenever possible.
All other duties as assigned.