Technical Writer

CMD CORPORATION • Appleton, WI

24d • Onsite

About The Position

The Technical Writer is responsible for developing, maintaining, and improving clear, accurate, and user-focused technical documentation that supports customer success. This position works closely with engineers, production team members, subject matter experts, and cross-functional stakeholders to translate complex technical information into work instructions, manuals, procedures, training materials, and other controlled documents. The Technical Writer ensures documentation is consistent, current, easy to understand, and aligned with company standards, safety requirements, and continuous improvement goals.

Requirements

• Proficient in Adobe Creative Cloud applications, including InDesign, Illustrator, Photoshop, and Acrobat, and the Microsoft Office suite.
• Technical expertise – Ability to read and interpret schematics and mechanical drawings, and to translate mechanical operation into words.
• Digital fluency – Leverages technology and AI tools effectively.
• Communication - Clearly conveys information verbally and in writing; actively listens and adapts message to audience.
• Collaboration - Works effectively across teams; builds trust and supports shared goals.
• Accountability - Takes ownership of responsibilities, meets commitments, and delivers results.
• Critical thinking - Analyzes information, identifies root causes, and makes sound decisions.
• Adaptability - Adjusts to changing priorities and environments with resiliency.
• Customer focus - Prioritizes internal and external customer needs.
• Bachelor’s degree in Technical Writing, English, Communication, Journalism, or a related field required. An Associate’s degree with comparable experience may be considered.
• 3+ years of experience in technical writing, documentation, or content development.
• Proven experience creating user-friendly documentation such as user guides, manuals, SOPs, or knowledge-based articles.
• Experience working with subject matter experts to gather and translate complex information.
• Excellent computer skills, including use of production documentation and ERP systems.
• Ability to work independently and make sound decisions within established guidelines.

Nice To Haves

• Experience with structured authoring tools and standards, including XML or DITA preferred.
• Familiarity with product data management (PDM) systems, such as SolidWorks Vault or similar desired.

Responsibilities

• Develop, write, edit, and maintain technical documentation, including equipment manuals, operating instructions, work instructions, service documentation, standard operating procedures, and training materials.
• Collaborate with engineering, manufacturing, quality, service, sales, and other subject matter experts to gather, verify, and translate complex technical information into clear, accurate, and usable content.
• Review engineering drawings, bills of material, specifications, schematics, and related technical information to ensure documentation reflects current product design, configuration, and manufacturing requirements.
• Create and revise documentation to support new product development, product changes, equipment upgrades, manufacturing process changes, and continuous improvement initiatives.
• Coordinate document reviews, incorporate feedback, track revisions, and support controlled document processes to maintain accurate and current documentation.
• Organize technical content, illustrations, photos, and reference materials in a logical and user-friendly format for internal and external audiences.
• Utilize translation methods and services to prepare documentation for international markets.
• Identify documentation gaps, inaccuracies, or opportunities for improvement and work with stakeholders to resolve issues in a timely manner.
• Support customer success by preparing documentation that helps users safely install, operate, maintain, troubleshoot, and service company equipment.
• Ensure documentation is consistent with company standards, terminology, formatting guidelines, safety requirements, quality expectations, and applicable regulatory or customer requirements.
• Perform work in accordance with company policies, safety procedures, and quality standards.

Benefits

• CMD Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, parental status, gender identity or expression, political affiliation, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level