Technical Writer

Landis+Gyr•Milton, GA

2d•$76,400 - $92,000•Onsite

About The Position

As a Technical Writer within Landis+Gyr's high production environment, you will be responsible for developing new and maintaining existing content and documentation for Landis+Gyr products. This includes user guides, installation manuals, quick start guides, and release notes for both written and online content. The role involves working closely with product managers and SMEs to produce accurate technical documentation using tools like Adobe Structured FrameMaker, Adobe Illustrator, Adobe Photoshop, and Microsoft Office Suite. You will create high-quality, detailed content that is easy for customers to understand, design templates, and edit documentation created by others. A key aspect of the role is critically examining documentation from a customer standpoint to identify and address bugs or inconsistencies before final release. Flexibility and adaptability are important to assist with other writers' projects to meet deadlines.

Requirements

Bachelor’s degree in Technical Communications, Electrical or Electronic Engineering/Technology or related field
3-5 years' experience writing technical publications, software and hardware applications preferred
Experience with both Adobe Creative Suite and Adobe Technical Communication Suite
Experience with Microsoft Office, Outlook, SharePoint, and other industry standard applications
Experience working with Subject Matter Experts (SMEs) to obtain technical content needed to complete documentation
Experience with DITA and/or XML authoring tools
Understanding of utility operations preferred

Nice To Haves

Understand and communicate complex technology in a user-friendly manner
Effectively communicate both verbally and in writing with across multiple areas of the business
A collaborative spirit with a proven history of successful experiences managing large projects and working with SMEs
Follow all applicable processes and guidelines
Possess strong ability, willingness, aptitude, and desire to learn
Meet deadlines in a sometimes fast-paced, always detail-oriented environment
A willingness to and aptitude for engaging with documentation from a customer perspective with the intention to improve usability/accessibility

Responsibilities

Work closely with product managers and SMEs to produce and maintain complete and accurate technical documentation using Adobe Structured FrameMaker, Adobe Illustrator, Adobe Photoshop, and Microsoft Office Suite for PC platforms (both independently or within a team environment)
Create high-quality, detailed content that is easy for customers to understand using Adobe Technical Communication Suite products
Create day-to-day alert and bulletin documentation as necessary for timely release and publication to address emergent and non-urgent issues
Create illustrations and graphics (vector- and raster-based) for technical documentation using Adobe Creative Suite products
Design and develop templates for technical documents using Adobe Structured FrameMaker
Edit manuals and other technical documentation created by other technical writers
Obtain scope, content, and schedule of desired end-product documentation and develop plans and milestones to achieve successful releases
Critically examine documentation at all stages in the writing process from a customer standpoint and bring to light any bugs, inconsistencies, and problems that need addressing before final system release
Maintain flexibility and adaptability to work on other writers’ projects to help meet deadlines